Sales Executive (Indoor)

Zhaplin Contracts Pte Ltd; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Zhaplin Contracts Pte Ltd is seeking a Sales/Account Executive to maintain and grow customer relationships in Singapore. You will deliver after-sales service, source new opportunities, and coordinate with production and logistics to ensure timely delivery.

You will develop product knowledge to advise customers on selections and build a robust sales pipeline. Strong negotiation, communication, and customer service skills are essential for meeting targets and driving growth.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Management, Marketing, or related field.
• Proficiency in Microsoft Office applications to support sales and administrative tasks.
• Knowledge or experience in Interior Design or Carpentry provides added value for customer advising.
• Proven sales experience demonstrating ability to meet or exceed sales targets.
• Strong analytical and problem-solving skills to address customer needs and sales challenges.
• Excellent negotiation and consultative sales skills to close deals effectively.
• Effective communication skills to engage customers and internal teams clearly.
• Exceptional customer service skills to enhance customer experience and loyalty.

Responsibilities

• Maintain long-lasting relationships with existing customers by delivering after-sales service to enhance customer satisfaction and retention.
• Source new sales opportunities actively to expand the customer base and increase revenue.
• Develop in-depth knowledge of product features and benefits to provide accurate and persuasive customer advice.
• Build relationships with new customers to establish trust and generate sales leads.
• Process customers' purchase orders accurately and liaise with Production and Logistics to ensure timely delivery of products.
• Advise customers on suitable product selection based on needs and specifications to optimize satisfaction.
• Create and maintain a sales pipeline reflecting status and priority of prospects for forecasting.
• Follow up promptly on inquiries via website chats, emails, and inbound calls to convert leads into sales.
• Coordinate and set up meetings between potential customers and outdoor Sales Executives to facilitate closure.

Skills

MS Office

Interior Design

Carpentry knowledge

Sales experience

Analytical skills

Negotiation

Communication

Customer service

Lead follow-up

Education

Business Admin / Marketing degree

Job description

Job Summary

Maintain and grow customer relationships by delivering exceptional after-sales service and sourcing new sales opportunities. Manage order processing and coordination with production and logistics to ensure timely delivery. Advise customers on product selection and develop a sales pipeline to drive business growth.

Responsibilities

• Maintain long-lasting relationships with existing customers by delivering exceptional after-sales service to enhance customer satisfaction and retention
• Source new sales opportunities actively to expand the customer base and increase revenue
• Develop in-depth knowledge of product features and benefits to provide accurate and persuasive customer advice
• Build relationships with new customers to establish trust and generate sales leads
• Process customers' purchase orders accurately and liaise with Production and Logistics departments to ensure timely and precise delivery of products
• Advise customers on suitable product selection based on their specific needs and specifications to optimize customer satisfaction
• Create and maintain a sales pipeline that accurately reflects the status and priority of sales prospects for effective sales forecasting
• Follow up promptly on sales inquiries received via website chats, emails, and inbound calls to convert leads into sales
• Coordinate and set up meetings between potential customers and outdoor Sales Executives to facilitate sales closure

Preferred competencies and qualifications

• Diploma or Bachelor's degree in Business Administration, Management, Marketing, or related field
• Proficiency in Microsoft Office applications to support sales and administrative tasks
• Knowledge or experience in Interior Design or Carpentry, providing an added advantage for customer advising
• Proven sales experience demonstrating ability to meet or exceed sales targets
• Strong analytical and problem-solving skills to address customer needs and sales challenges
• Excellent negotiation and consultative sales skills to close deals effectively
• Effective communication skills to engage customers and internal teams clearly
• Exceptional customer service skills to enhance customer experience and loyalty