Sales Executive

Capella Hotels and Resorts; Singapore; Presencial; SGD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Capella Hotels and Resorts in Singapore seeks a Sales Executive to provide administrative and operational support to the room sales team, coordinating site visits, handling inquiries, and preparing proposals and contracts.

You will maintain client records in Opera Cloud, generate sales reports, assist with events, upsell rooms and services, and help nurture relationships with corporate clients, event organizers and embassies.

Formación

• Diploma in Hospitality Management or equivalent.
• Minimum 1 year working experience in luxury hotels.
• Understanding of sales processes.
• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint).

Responsabilidades

• Collaborate with all relevant departments to coordinate site visits for the room sales team.
• Handle and respond to emails and calls from customer enquiries and requests promptly.
• Support three Room Sales colleagues in daily administrative duties.
• Prepare proposals, contracts and sales agreements.
• Maintain accurate client records and sales activities in Opera Cloud CRM.
• Generate weekly, monthly, and quarterly sales reports.
• Manage group bookings and room blocks via Opera Cloud.
• Identify opportunities for upselling guest rooms, meeting spaces, and hotel services.
• Maintain filing systems and contract records.
• Process invoices and commissions payable to event companies and client billing support.
• Support the team's client events.
• Prospect new business through phone solicitation, on-site calls, site visits, and relevant industry events.

Conocimientos

Sales processes

Educación

Diploma in Hospitality Management or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

The Sales Executive provides administrative and operational support to the room sales team, ensuring seamless execution of sales activities, client communications, event coordination, and revenue-generating initiatives. The individual plays a key part in maintaining relationships with corporate clients, event organizers and embassies and responsible for supporting the room sales team on their daily work task like preparing proposals, contracts, handles all in-coming sales enquiry via emails or telephones. The individual will assist the sales team for preparing daily show rooms of the residences and hotel.

The Role

• Collaborate with all relevant departments to coordinate for site visits on behalf of the room sales team.
• Handles and responds to emails & calls from customer enquiries & requests in a timely manner.
• Support three Room Sales Colleagues in daily administrative duties.
• Prepare proposals, contracts and sales agreements.
• Maintain accurate client records and sales activities in the hotel's CRM system via Opera Cloud.
• Generate weekly, monthly, and quarterly sales reports.
• Manage group bookings and room blocks via Opera Cloud.
• Identify opportunities for upselling guest rooms, meeting spaces, and hotel services.
• Maintain filing systems and contract records.
• Process invoices, commission payable to event company and client billing support.
• Will require to support the team's client events.
• Able to prospect new businesses through phone solicitation, on-site sales calls, conducing site-visits, and participations in relevant industry events to promote the residences and hotel and develop potential business as part of career advancement.

Talent Profile

• Diploma in Hospitality Management or equivalent
• Minimum 1 year working experience in luxury hotels
• Understanding of sales processes
• Knowledge in Microsoft Office including words, excel, power point