Senior Sales Manager / Sales Manager

DHI DOWNTOWN PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DHI DOWNTOWN PTE. LTD. is seeking a Sales professional to grow the designated corporate portfolio, expand the client base, and sustain relationships with existing accounts.

The role emphasizes proactive acquisition activities aligned with the hotel's financial goals and objectives. You will engage in daily sales calls, networking, and entertainment to secure Corporate FIT/Groups/long-term stays, while coordinating with the DOS on pricing strategies and sales plans.

Qualifications

• Minimum Diploma in any discipline.
• Min. 3 years of experience in sales, preferably in a similar role in a 5*+ hotel, handling corporate room sales and leisure sales.
• Strong presentation, communication and interpersonal skills.

Responsibilities

• Develop new corporate accounts and maintain existing client relationships.
• Conduct daily sales calls, networking and entertainment to solicit Corporate FIT/Groups/long-term stays.
• Provide pricing strategies and participate in market intelligence for DOS approval.
• Prepare Account Stacking, Room Nights Forecasting and Sales Action Plans as assigned by the DOS.
• Submit weekly sales call plans and update Opera with contact details and action plans.
• Attend sales meetings and share market trends and new business opportunities.
• Meet with DOS for quarterly performance reviews and update sales data in Opera.
• Plan and execute sales trips and participate in tradeshows as required by DOS.

Skills

Presentation skills

Communication skills

Interpersonal skills

Team leadership

Education

Diploma

Tools

Microsoft Office

Hotel management systems

Job description

Reporting to the Director of Sales (DOS), you shall be responsible for increasing the sales of the portfolio assigned through identifying and proactively developing new accounts and maintaining and building relationships with existing clients. You will play an active role in carrying out client acquisition activities aligned with the Hotel’s financial goals and objectives.

• Responsible for business development of the designated local and overseas corporate portfolio of accounts.
• Analyses current client base or target market for the hotel; devises new ways to expand that client base.
• Solicits Corporate FIT / Groups / long-term stay by conducting daily sales calls, networking activities, entertainment, correspondence and telephone calls.
• Proactively identifies and converts new accounts according to Key Performance Indicators.
• Regularly discusses with DOS on actions and pricing strategies to penetrate and secure inclusion in designated corporate RFP accounts.
• Participates in preparation of Account Stacking, Room Nights Forecasting and Sales Action Plan, as assigned by DOS.
• Submits weekly sales call plan and sales activities.
• Participates in the Sales meetings by sharing latest market trends and new business development opportunities and activities.
• Meets with DOS for quarterly performance review.
• Updates all sales call data on daily basis in Opera systems. Reviews Opera account profiles consistently to update accurate contact details and action plans.
• Collects market intelligence report for DOS on assigned areas of responsibilities.
• Adheres to all policies, rate guidelines and procedures implemented by DOS.
• Work closely with Sales Executive to ensure effective administrative system.
• Ensures all communication worksheets for VIPs, and Groups are in order, and looked after.
• Plans, executes and follow-up on sales trips as approved.
• Attends tradeshows, travel functions, major business functions or as required/directed by the DOS.
• Performs any other duties as assigned by the management.

Requirements

• Experience in Service Suite preferred.
• Minimum Diploma in any discipline.
• Min. 3 years of experience in sales, preferably in a similar role in a 5*+ hotel, handling corporate room sales and leisure sales.
• Strong presentation, communication and interpersonal skills.
• Team player, strong leadership and organizational skills with the ability to prioritize and multi-task.
• Ability to foster a competitive yet collaborative team environment.
• Take responsibilities, engage and owns challenges.
• Creative in formulating tactical and strategic sales roadmap for the team.
• Result-oriented.
• Proficient in Microsoft Office, and hotel management systems.