Sales Executive

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

CAPELLA HOTEL in Singapore is seeking a Sales Executive to support the room sales team with proposals, contracts, and client communications. You will coordinate site visits, maintain CRM records in Opera Cloud, and help drive revenue through upselling and events.

Ideal candidates hold a Diploma in Hospitality Management with at least 1 year in a luxury hotel, and are proficient in Microsoft Office. This is a hands-on role based on-site in Singapore.

Qualifications

• Diploma in Hospitality Management or equivalent.
• Minimum 1 year working experience in luxury hotels.
• Understanding of sales processes and CRM tools.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Coordinate site visits and assist in proposals, contracts and sales agreements.
• Handle inquiries via email and phone to support room sales activities.
• Maintain client records and sales activities in Opera Cloud CRM.
• Generate weekly, monthly, and quarterly sales reports.
• Assist in managing group bookings and site-showings of residences and hotel.
• Support client events and upsell hotel services and meeting spaces.

Skills

Sales processes

CRM experience

Microsoft Office

Education

Diploma in Hospitality Management

Tools

Opera Cloud

CRM Systems

Job description

Position Overview

The Sales Executive provides administrative and operational support to the room sales team, ensuring seamless execution of sales activities, client communications, event coordination, and revenue-generating initiatives. The individual plays a key part in maintaining relationships with corporate clients, event organizers and embassies and responsible for supporting the room sales team on their daily work task like preparing proposals, contracts, handles all in-coming sales enquiry via emails or telephones. The individual will assist the sales team for preparing daily show rooms of the residences and hotel.

The Role

Sales Activities

• Collaborate with all relevant departments to coordinate for site visits on behalf of the room sales team.
• Handles and responds to emails & calls from customer enquiries & requests in a timely manner.
• Support three Room Sales Colleagues in daily administrative duties.
• Prepare proposals, contracts and sales agreements.
• Maintain accurate client records and sales activities in the hotel's CRM system via Opera Cloud.
• Generate weekly, monthly, and quarterly sales reports.
• Manage group bookings and room blocks via Opera Cloud.
• Identify opportunities for upselling guest rooms, meeting spaces, and hotel services.
• Maintain filing systems and contract records.
• Process invoices, commission payable to event company and client billing support.
• Will require to support the team's client events.
• Able to prospect new businesses through phone solicitation, on-site sales calls, conducing site-visits, and participations in relevant industry events to promote the residences and hotel and develop potential business as part of career advancement.

Talent Profile

• Diploma in Hospitality Management or equivalent
• Minimum 1 year working experience in luxury hotels
• Understanding of sales processes
• Knowledge in Microsoft Office including words, excel, power point
• Knowledge in S&C Opera Cloud