Assistant/Sales Manager (Serviced Residences)

Far East Organization; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Far East Organization’s Serviced Residences division is seeking a sales professional to represent its products and services to clients, engage in daily sales activities, and build strong relationships.

You will meet monthly targets, collaborate with Operations and Revenue Management teams, utilize CRM and PMS, and enroll clients in the booker loyalty program while ensuring compliant, timely responses.

Qualifications

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent.
• Experience in hotel sales (property agent, travel agent, travel trade).
• Excellent communication, interpersonal, networking and organisational skills.
• Strong negotiation and presentation skills.
• Able to work well under pressure in a fast paced environment.
• Ability to work both independently and as part of the team.

Responsibilities

• Represent the organization professionally presenting Serviced Residences’ products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty.
• Manage leads, respond to inquiries promptly, and provide appropriate solutions.
• Utilize company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
• Collaborate with the Operations team to enhance guest experiences.
• Collaborate with the Revenue Management team to optimize hotel rates and occupancy.
• Ensure timely responses and effective communication.
• Gather and share publicly available market information.
• Provide regular updates to superiors and the team on activities and market insights.
• Meet monthly sales targets to achieve cluster budget objectives.
• Promote and enroll clients in the booker loyalty program.
• Regularly review account portfolios, analyze performance, and present findings to management for action planning.
• Adhere to statutory regulations and internal guidelines/SOPs.
• Follow up with clients with outstanding or long-overdue payments.
• Participate in adhoc or promotion client and Serviced Residences activities.
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.

Skills

Excellent communication

Interpersonal skills

Networking

Organisational skills

Negotiation skills

Presentation skills

Education

Diploma or Degree in Hospitality/ Tourism/ Hotel Management

Tools

Property management system

CRM systems

Booker loyalty program

Job description

• Represent the organization professionally presenting Serviced Residences’ products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty.
• Manage leads, respond to inquiries promptly, and provide appropriate solutions.
• Utilize company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
• Collaborate with the Operations team to enhance guest experiences.
• Collaborate with the Revenue Management team to optimize hotel rates and occupancy.
• Ensure timely responses and effective communication.
• Gather and share publicly available market information.
• Provide regular updates to superiors and the team on activities and market insights.
• Meet monthly sales targets to achieve cluster budget objectives.
• Promote and enroll clients in the booker loyalty program.
• Regularly review account portfolios, analyze performance, and present findings to management for action planning.
• Adhere to statutory regulations and internal guidelines/SOPs.
• Follow up with clients with outstanding or long-overdue payments.
• Participate in adhoc or promotion client and Serviced Residences activities.
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.

Requirements

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent
• Relevant experience in hotel sales (property agent, travel agent, travel trade)
• Excellent communication, interpersonal, networking and organisational skills
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment
• Ability to work both independently and as part of the team