Sales Executive

Starlight Jewellery Pte. Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Starlight Jewellery Pte. Ltd. in Singapore invites a customer-centric Retail Associate to join our boutique and online platforms. You will promote jewellery, handle inquiries, and ensure a high standard of service across walk-in and digital customers.

You will work with our team to drive sales, manage inventory, and coordinate online campaigns while maintaining compelling displays and timely order fulfilment.

Qualifications

• Service-oriented with strong interpersonal skills.
• Retail or jewellery experience is an advantage.
• Dynamic, energetic, positive and target-driven.
• Strong focus on self-improvement and performance.
• Sales-driven to increase revenue across online platforms.
• E-commerce experience preferred; strong learning attitude.
• Knowledge of Excel.
• Able to work retail hours, weekends and public holidays.
• Able to start work on short notice.

Responsibilities

• Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers
• Attend to customers’ queries in-store and online stores
• Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls
• Ensure service delivery standards are met in achieving total customer satisfaction
• Be self-motivated and driven to achieve monthly sales targets
• Ensure merchandise and displays are consistently well presented
• Contribute to team effort by accomplishing related results as needed
• Inventory management - support merchandise transfer, stock take, inventory counts
• Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales
• Conceptualize and set the best campaign merchandise plan for online campaigns
• Work together with operations to ensure smooth fulfilment process
• Actively manage online shop enquiries and maintain the highest customer satisfaction

Skills

Interpersonal skills

Retail/jewellery experience

Customer service

Sales drive

Learning attitude

Multichannel sales

Adaptability

Weekend availability

Tools

Excel

Job description

JOB RESPONSIBILITIES:

• Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers

• Attend to customers’ queries in-store and online stores

• Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls

• Ensure service delivery standards are met in achieving total customer satisfaction

• Be self-motivated and driven to achieve monthly sales targets

• Ensure merchandise and displays are consistently well presented

• Contribute to team effort by accomplishing related results as needed

• Inventory management - support merchandise transfer, stock take, inventory counts

• Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales

• Conceptualize and set the best campaign merchandise plan for online campaigns

• Work together with operations to ensure smooth fulfilment process

• Actively manage online shop enquiries and maintain the highest customer satisfaction

JOB REQUIREMENTS:

• Service-oriented with strong interpersonal skills

• Candidate with retail or jewellery experience is an added advantage

• Dynamic, energetic, positive and driven to exceed targets

• Strong focus on self-improvement and performance

• Commercial awareness and sales drive – to sell more products through our multiple online platforms

• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important

• General interest in working in different platforms, and a good knowledge of excel

• Able to work retail hours, weekends and public holidays

• Able to start work within short notice will be an advantage