Sales Executive

GOLD AND DOLLAR SHOP PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

GOLD AND DOLLAR SHOP PTE. LTD. in Singapore is hiring for a customer-oriented role in jewellery retail. You will handle in-store and online inquiries, promote products, and strive to exceed monthly sales targets while maintaining high service standards.

The position requires a dynamic, energetic attitude, familiarity with online platforms, and good command of Excel for inventory and reports. Retail hours, weekends and public holidays are expected.

Qualifications

• Service-oriented with strong interpersonal skills.
• Retail or jewellery experience preferred.
• Dynamic, energetic and target-driven.
• Commercial awareness and sales drive.
• Experience with online platforms preferred.
• Good knowledge of Excel.
• Able to work retail hours, weekends and public holidays.

Responsibilities

• Prospect and promote jewellery products to walk-in and online customers.
• Attend to customers’ queries in-store and online via chat and calls.
• Ensure service standards and total customer satisfaction.
• Work towards monthly sales targets.
• Ensure displays are well presented.
• Support merchandise transfer, stock takes and inventory counts.
• Collaborate on marketing strategies to grow revenue online and in-store.
• Plan merchandise campaigns for online campaigns.
• Coordinate with operations for smooth fulfilment.
• Manage online shop enquiries and maintain customer satisfaction.

Skills

Interpersonal skills

Retail/Jewellery experience

Sales drive

E-commerce experience

Excel knowledge

Tools

Excel

Job description

JOB RESPONSIBILITIES:

• Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers
• Attend to customers’ queries in-store and online stores Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls
• Ensure service delivery standards are met in achieving total customer satisfaction
• Be self‑motivated and driven to achieve monthly sales targets
• Ensure merchandise and displays are consistently well presented
• Contribute to team effort by accomplishing related results as needed
• Inventory management - support merchandise transfer, stock take, inventory counts
• Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales
• Conceptualize and set the best campaign merchandise plan for online campaigns
• Work together with operations to ensure smooth fulfilment process
• Actively manage online shop enquiries and maintain the highest customer satisfaction

JOB REQUIREMENTS:

• Service-oriented with strong interpersonal skills
• Candidate with retail or jewellery experience is an added advantage
• Dynamic, energetic, positive and driven to exceed targets
• Strong focus on self‑improvement and performance
• Commercial awareness and sales drive – to sell more products through our multiple online platforms
• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self‑motivated drive to excel is important
• General interest in working in different platforms, and a good knowledge of excel
• Able to work retail hours, weekends and public holidays
• Able to start work within short notice will be an advantage