Sales Engineer (Japanese Speaking)

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

Semiconductor Equipment Supplier in Central Singapore is seeking a Sales Engineer (Japanese Speaking) to provide on-site technical support to key accounts, assist with product set-up and field performance analysis. Responsibilities include visiting customers across Singapore, troubleshooting test operations, and collaborating with HQ to implement design improvements.

The role requires a Diploma/Degree in Mechanical Engineering or related technical disciplines, 1–3 years in

Qualifications

• Diploma/Degree in Mechanical Engineering or related technical disciplines.
• 1-3 years in semiconductor, electronics manufacturing or test engineering.
• Basic understanding of IC packaging, test sockets, or general testing processes.
• Able to communicate in Advanced Japanese to communicate with Japanese speaking clients and stakeholders.
• Willingness to travel locally: regular customer visits across Singapore, and ability to respond to emergency calls.

Responsibilities

• Provide on-site technical assistance to key accounts so that products perform optimally and are handled correctly.
• Support new product set-up, evaluation and buy-off procedures with customers, particularly for critical package profiles.
• Assist customers with product installation, routine maintenance and drawing simulations.
• Continuously observe product performance on the test floor and record the results.
• Support customers during day-to-day operation, and provide advice or information when requested by the customer or when the Sales Engineer judges it reasonable.
• Support sales activities: maintain customer relationships, understand account needs and flag new application opportunities
• Toubleshoot and improve customer test operations of our products.
• Respond quickly to urgent test-floor issues, including emergency on-site calls, and carry out corrective actions efficiently to minimise line downtime.
• Work with engineers in Japan or Singapore to resolve problems that cannot be fixed on site.
• Collect and analyse field data on yield rates, defect metrics and overall performance of test sockets and pogo pins, including behaviour on different test handlers.
• Report product performance, defects and other technical issues to HQ.
• Report customer requirements, opinions, claims and market intelligence to the engineering teams to drive design changes and product improvements.
• Relay any information customers require from connection with the products.
• Prepare reports and translate between customers and Head Office engineers where required.

Skills

Advanced Japanese

Technical aptitude

Education

Diploma/Degree in Mechanical Engineering or related technical disciplines

Job description

Company: Semiconductor Equipment Supplier

Location: Central

Position: Sales Engineer (Japanese Speaking) (20479)

50% will be visiting clients (Industrial area)

A. Technical Application and Customer Support

• Provide on-site technical assistance to key accounts so that products perform optimally and are handled correctly.
• Support new product set-up, evaluation and buy-off procedures with customers, particularly for critical package profiles.
• Assist customers with product installation, routine maintenance and drawing simulations.
• Continuously observe product performance on the test floor and record the results.
• Support customers during day-to-day operation, and provide advice or information when requested by the customer or when the Sales Engineer judges it reasonable.
• Support sales activities: maintain customer relationships, understand account needs and flag new application opportunities

B. Troubleshooting and Urgent On-Site Intervention

• Troubleshoot and improve customer test operations of our products.
• Respond quickly to urgent test-floor issues, including emergency on-site calls, and carry out corrective actions efficiently to minimise line downtime.
• Work with engineers in Japan or Singapore to resolve problems that cannot be fixed on site.

C. Data Collection, Analysis and Product Improvement

• Collect and analyse field data on yield rates, defect metrics and overall performance of test sockets and pogo pins, including behaviour on different test handlers.
• Report product performance, defects and other technical issues to HQ
• Report customer requirements, opinions, claims and market intelligence to the engineering teams to drive design changes and product improvements.
• Relay any information customers require from connection with the products.
• Prepare reports and translate between customers and Head Office engineers where required.

Job Requirements

• Diploma/Degree in Mechanical Engineering or related technical disciplines
• 1-3 years in semiconductor, electronics manufacturing or test engineering.
• Basic understanding of IC packaging, test sockets, or general testing processes.
• Able to communicate in Advanced Japanese to communicate with Japanese speaking clients and stakeholders. Willingness to travel locally: regular customer visits across Singapore, and ability to respond to emergency calls.
• Hands-on, problem-solving attitude: comfortable working on a production or test floor and troubleshooting equipment
• Self-motivated individual who is action/results oriented, independent, flexible, with a passion for developing technical excellence products.
• Candidates with no semiconductor experience but a strong technical aptitude and the right attitude will be considered. Comprehensive product-specific training will be provided.
• Advantageous experience includes cleanroom or test-floor work, customer support, Failure Analysis (FA), Quality Assurance (QA), and knowledge of test handlers, ATE, or load boards

Fixed monthly salary of S$3,300 and above.