Sales & Customer Support Executive

NOSH PRODUCE PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Lunch provided

Medical insurance

Training exposure

Career growth opportunities

Job summary

NOSH PRODUCE PTE. LTD. in Singapore is seeking a Sales & Customer Support Executive to manage daily customer and order operations, provide prompt service and strengthen client relationships.

You will handle inquiries via WhatsApp, phone and email, process orders, coordinate with sales, operations and delivery teams, and contribute to catalog and price updates while supporting walk-in customers.

Qualifications

• Minimum 2 years in sales support, customer service, administration or order processing.
• Proficient in English and Chinese, with strong written and spoken communication.
• Proficient in Microsoft Office; able to coordinate with multiple teams.
• Experience with ERP or inventory/order-processing systems is an advantage.

Responsibilities

• Attend to customer enquiries via WhatsApp, phone, email and walk-ins, with prompt order updates.
• Process, confirm and amend customer orders with correct product, pricing and delivery details.
• Follow up on enquiries, quotations and product requests; support customer relationships.
• Share product updates, availability and seasonal offerings with customers.
• Update price lists and product catalogues for customers.
• Maintain regular communication to understand customer requirements.
• Coordinate with sales, operations, inventory and delivery teams for order fulfilment.
• Assist with order, delivery, stock and product quality issues; escalate when needed.
• Prepare and maintain quotations, invoices, delivery notes, customer records and related documents.
• Be trained in sales administration and provide coverage for others during leave.
• Assist walk-in customers with order preparation or packing during busy periods.
• Perform other ad hoc duties as assigned.

Skills

English & Chinese communication

Microsoft Office

Attention to detail

Multi-tasking

Customer service

Order processing

ERP / inventory systems

Team coordination

Education

GCE O-Level / Diploma

Tools

ERP systems

Inventory management systems

Order processing software

Job description

Job Title: Sales & Customer Support Executive

Location: 11 Chencharu Link, S7681465

Working Days: Monday to Friday, 8:00am to 6:00pm

About Us
Nosh Produce is a growing indoor farm specialising in edible flowers, microgreens and specialty herbs. We supply restaurants, hotels, caterers and foodservice businesses across Singapore.

Our products are grown locally in a controlled indoor environment, allowing us to provide consistent quality, freshness and year-round supply.

We are looking for a reliable, organised andcustomer-oriented Sales & Customer Support Executive to support our daily customer and order operations while helping us strengthen relationships with our customers.

This role combines sales administration, customer service and sales support, and is suitable for someone who enjoys both detailed operational work and communicating with customers.

Key Responsibilities

• Customer Service: Attend to customer enquiries via WhatsApp, phone, email and walk-ins, and provide prompt updates on orders and deliveries.
• Order Processing: Process, confirm and amend customer orders accurately, ensuring product, quantity, pricing and delivery details are correct.
• Sales Support: Follow up on customer enquiries, quotations and product requests, and support ongoing customer relationships.
• Customer Communication: Share relevant product updates, availability, new products and seasonal offerings with customers.
• Product & Sales Materials: Update and maintain product catalogues, price lists and other customer-facing materials.
• Customer Relationship Support: Understand customer requirements, maintain regular communication and identify opportunities to better support existing customers.
• Internal Coordination: Coordinate with the sales, operations, inventory and delivery teams to ensure smooth order fulfilment.
• Issue Handling: Assist with order, delivery, stock and product quality issues, and **escalate** matters when needed.
• Documentation: Prepare and maintain quotations, invoices, delivery notes, customer records and other related documents accurately and in an organised manner.
• Team Coverage: Be fully trained in the sales administration function and provide coverage for other team members during periods of leave or absence.
• Operational Support: Assist walk-in customers and provide order preparation or packing support during busy periods when required.
• Perform other ad hoc duties assigned by the manager.

Qualifications and Skills:

• GCE O-Level, NITEC, Diploma or equivalent.
• Minimum 2 years of relevant experience in sales support, customer service, administration or order processing.
• Able to communicate effectively in both English and Chinese.
• Good written and verbal communication skills.
• Organised, accurate and attentive to detail.
• Strong follow-through and able to complete tasks promptly.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable using Microsoft Office and basic office systems.
• Able to work independently and coordinate well with different teams.
• Experiencewith ERP, inventory or order-processing systems is an advantage.

Benefits

• Lunch provided by the company.
• Medical insurance coverage.
• Training and exposure to customer service, sales support, order operations, inventory coordination and logistics.
• Opportunity to take on greater customer and account-support responsibilities as the company grows.