Sales Coordinator (e-commerce)

9 KOI MARKETING PTE LTD; Singapore; On-site; SGD 28,000 - 33,000; Full time

Benefits offered by this job

Culture of progress

Exploratory spirit

Shared adventures

Performance rewards

Comprehensive care

Job summary

novita is seeking a detail-oriented, proactive individual to join the team as a Sales & Operations Admin. You will support daily sales and e-commerce activities, handle order processing, scheduling, inventory updates, and returns, while delivering professional customer service and coordinating with logistics and internal teams.

The role involves maintaining store information across platforms, generating reports, and providing ad hoc administrative support in a fast-paced environment.

Qualifications

• Nitec/Diploma in any discipline.
• Proficient in Microsoft Office.
• Good customer service and communication skills.
• Strong organisational skills with good attention to detail.
• Able to manage multiple tasks and priorities efficiently.
• Comfortable working in a fast-paced environment.
• Self-motivated, proactive and positive attitude.
• Prior experience in sales coordination, administration or e-commerce is an added advantage.
• Knowledge of Shopee/Lazada/FairPrice Online/Shopify is a plus.

Responsibilities

• Support daily sales and e-commerce operations, including order processing, delivery and installation scheduling, inventory updates, and return/exchange requests.
• Respond to customer enquiries and reviews promptly, providing professional and high-quality customer service.
• Coordinate with Logistics Department and courier partners to ensure orders are processed and deliveries are completed on time.
• Maintain accurate and up-to-date product and online store information, including pricing and inventory.
• Liaise with internal departments and external parties to coordinate and resolve operational issues.
• Prepare and generate sales and operational reports.
• Provide administrative support and assist with other ad hoc tasks and projects.

Skills

Customer service

Communication

Attention to detail

Time management

Multitasking

Proactive attitude

Adaptability

Sales coordination

Education

Nitec/ Diploma in any discipline

Tools

Shopee

Lazada

FairPrice Online

Shopify

Job description

An exciting opportunity awaits YOU to be part of our team! Are you a detail-oriented individual who enjoys coordinating tasks and making sure everything runs smoothly? Join novita and be part of our growing team! We're looking for a detail-oriented, proactive and positive individual who enjoys working with people and is committed to delivering excellent customer service and sales administrative support. If you thrive in a fast-paced environment, enjoy coordinating with customers and internal teams, and take pride in keeping sales operations running smoothly, we'd love to hear from you!

Basic Salary: S$2,500 - $3,000 + Incentives

• A Culture of Progress & Achievement - We foster growth, celebrate milestones, and empower every team member to reach their full potential.
• An Exploratory Spirit - We challenge conventional marketing, creativity, and media, encouraging bold ideas and fresh perspectives.
• Shared Adventures - From company retreats to team travel trips, we build a supportive and connected team environment.
• Performance Rewards - Your contributions are recognized with cash incentives and encouragement programs that celebrate success.
• Comprehensive Care - We provide employee welfare and benefits designed to support your well-being.

Job Description

• Support daily sales and e-commerce operations, including order processing, delivery and installation scheduling, inventory updates, and return/exchange requests.
• Respond to customer enquiries and reviews promptly, providing professional and high-quality customer service.
• Coordinate with the Logistics Department and courier partners to ensure orders are processed and deliveries are completed on time.
• Maintain accurate and up-to-date product and online store information, including pricing, inventory, product information across e-commerce platforms.
• Liaise with internal departments and external parties to coordinate and resolve operational issues when required.
• Prepare and generate sales and operational reports.
• Provide administrative support and assist with other ad hoc tasks and projects as required.

Requirements

• Nitec/ Diploma in any discipline.
• Proficient in Microsoft Office.
• Good customer service and communication skills.
• Strong organisational skills with good attention to detail.
• Able to manage multiple tasks and priorities efficiently.
• Comfortable working in a fast-paced environment.
• Self-motivated, proactive and positive in attitude.
• Prior experience in sales coordination, administration or e-commerce is an added advantage.
• Working knowledge of Shopee, Lazada, FairPrice Online and Shopify is a plus.