Business Development Executive

UParcel; Singapore; Sur place; SGD 42 000 - 63 000; Plein temps

Résumé du poste

uParcel, a Singapore-based courier and fulfilment provider, seeks a Sales Coordinator to align the sales, warehouse and delivery teams. You will onboard customers, manage inquiries, and ensure commitments are executed on the ground.

Responsibilities include multi‑team coordination, customer onboarding end-to-end, and maintaining CRM records and reports for management. Strong written English and system familiarity are essential in this role.

Qualifications

• 2–4 years of experience in sales coordination, sales support, customer service or operations coordination, ideally in logistics, e-commerce or fulfilment.
• Excellent written English with a strong ability to write clear, professional and empathetic emails. Mandarin or Malay is an added advantage.
• Strong organisational skills; able to juggle multiple customers and follow up on tasks without being chased.
• Comfortable learning and working in systems (IMS/WMS, CRM, ticketing); able to create and manage product, inbound and outbound records accurately.
• Good communicator who works well across Sales, warehouse and delivery teams and stays calm when operational issues arise.
• Detail-oriented, with a problem-solving mindset and a sense of ownership.
• Proficient in Microsoft Office / Google Workspace.

Responsabilités

• Act as liaison between Sales representatives, warehouse and delivery teams to ensure customer requirements, pricing and service commitments are communicated and executed.
• Brief the warehouse and delivery teams on new customer set-ups, volumes and go-live dates.
• Follow up on operational hiccups and update Sales and customers with status and resolution.
• Run regular check-ins with Sales and operations, and upscale recurring issues to management.
• Onboard customers from signed deal to go-live: collect information, create accounts and onboarding timelines.
• Set up customers in IMS, including products/SKUs, inbound orders and outbound flows.
• Support integrations with marketplaces and troubleshoot order-sync issues.
• Explain outbound costs, rate cards and processes to customers, and walk them through the platform.
• Maintain onboarding checklists and documentation.
• Manage the sales/customer enquiry mailbox and respond to enquiries on rates, services, onboarding status.
• Log, track and resolve tickets in Zoho Desk and SalesIQ, keeping CRM records current.
• Qualify new enquiries and pass leads to the relevant Sales representative.
• Coordinate with warehouse/delivery teams to get accurate answers before replying to customers.
• Prepare quotations, proposals and service agreements for Sales, and keep CRM records updated.
• Track customer volumes, issues and feedback, and prepare simple weekly or monthly reports for management.
• Contribute to improving internal processes, templates and SOPs.

Connaissances

Written English

Organisational skills

Cross-functional communication

CRM systems

Outils

Zoho Desk

SalesIQ

Zoho CRM

Description du poste

About uParcel

uParcel is a Singapore-based courier, logistics and fulfilment company operating across Singapore and Malaysia. We help e-commerce merchants and businesses store, pack and deliver their goods, and we are growing quickly. We are looking for an organised, customer-minded Sales Coordinator to keep our sales, warehouse and delivery teams in sync and to give every new customer a smooth start.

Role Summary

The Sales Coordinator is the central link between our Sales representatives, the warehouse team and the delivery team, and the first point of contact for newly signed customers. You will onboard customers onto our systems, handle email enquiries, and make sure commitments made during the sales process are carried out on the ground.

Key Responsibilities

1. Internal coordination

• Act as the liaison between Sales representatives, warehouse and delivery teams to ensure customer requirements, pricing and service commitments are clearly communicated and executed.
• Brief the warehouse and delivery teams on new customer set‑ups, special handling requirements, expected volumes and go‑live dates.
• Follow up on operational hiccups (inbound discrepancies, stock mismatches, delayed or failed deliveries) and update Sales and customers with clear status and resolution.
• Run regular check‑ins with Sales and operations, and upscale recurring issues to management.

2. Customer onboarding

• Handle the full onboarding journey from signed deal to go‑live: collect customer information, create customer accounts and agree on onboarding timelines.
• Set up customers in our Inventory Management System (IMS), including create products/SKUs, inbound orders and outbound order flows.
• Support integrations with marketplaces and e‑commerce platforms (e.g. Shopee, Lazada, Shopify), and troubleshoot connection and order‑sync issues.
• Explain outbound costs, rate cards and processes to customers, and walk them through how to use the platform.
• Maintain onboarding checklists and documentation so that no step is missed.

3. Email and customer enquiries

• Manage the sales/customer enquiry mailbox and respond to enquiries on rates, services, onboarding status, inbound and outbound issues in a timely, professional and accurate manner.
• Log, track and resolve tickets and conversations in Zoho Desk and SalesIQ, keeping records current in Zoho CRM.
• Qualify new enquiries and pass leads to the relevant Sales representative with full context.
• Work with the warehouse and delivery teams to get accurate answers before replying to customers.

4. Sales support and administration

• Prepare quotations, proposals and service agreements for Sales representatives, and keep CRM records and pipelines updated.
• Track customer volumes, issues and feedback, and prepare simple weekly or monthly reports for management.
• Contribute to improving internal processes, templates and SOPs.

Requirements

• 2–4 years of experience in sales coordination, sales support, customer service or operations coordination, ideally in logistics, e-commerce or fulfilment.
• Excellent written English with a strong ability to write clear, professional and empathetic emails. Mandarin or Malay is an added advantage.
• Strong organisational skills; able to juggle multiple customers and follow up on tasks without being chased.
• Comfortable learning and working in systems (IMS/WMS, CRM, ticketing); able to create and manage product, inbound and outbound records accurately.
• Good communicator who works well across Sales, warehouse and delivery teams and stays calm when operational issues arise.
• Detail-oriented, with a problem-solving mindset and a sense of ownership.
• Proficient in Microsoft Office / Google Workspace.

Nice to Have

• Experience with Zoho CRM, Desk or SalesIQ.
• Familiarity with Shopee, Lazada, Shopify or other marketplace and e‑commerce integrations (APIs, order syncing).
• Understanding of warehouse inbound/outbound processes, last-mile delivery and courier operations.