Account Relationship Executive

EUROFINS MECHEM PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Eurofins Mechem SG in Singapore is seeking a Senior Account Relationship Executive responsible for managing key client accounts, delivering high-quality service and technical solutions, and driving revenue growth through strategic relationship management and account oversight.

You will coordinate with internal teams for SOP compliance, translate testing capabilities into insights, lead client visits and audits, and mentor junior staff while expanding opportunities through upselling and new

Qualifications

• Bachelor's degree in a relevant field; candidates with related experience considered.
• 2-7 years in account management or sales, preferably in lab/testing services.
• Senior level candidates may be considered for a more senior role.
• Strong knowledge of laboratory testing processes and scientific methodologies is a plus.
• Self-motivated, proactive, results-driven with independent work style.

Responsibilities

• Act as the primary contact for major clients and build long-term relationships.
• Understand client needs to deliver tailored laboratory solutions.
• Provide guidance on Eurofins Mechem SG capabilities and services.
• Review accounts, identify improvement opportunities, and lead quality initiatives.
• Prepare for and host client visits, audits, and presentations.
• Ensure high client satisfaction and engagement.
• Identify upsell and cross-sell opportunities and support revenue targets.
• Coordinate with internal teams to deliver services per SOPs and regulatory guidelines.
• Translate testing capabilities into actionable client insights.
• Monitor sample collection, processing, and report delivery for accuracy.

Skills

Relationship building

Communication

Negotiation

Strategic thinking

Client needs assessment

Data analysis

Education

Bachelor's degree in Chemistry, Microbiology, Life Sciences, Business, or related field

Diploma with relevant work experience considered

Tools

CRM software

eLIMS

ComLims

MS Office

Job description

The Senior Account Relationship Executive is responsible for managing and growing key client accounts while ensuring the delivery of high-quality customer service and technical solutions. This role combines relationship management, strategic sales, and account oversight to drive revenue growth, improve client satisfaction, and strengthen long-term partnerships. The role requires a proactive, strategic thinker with strong communication skills, technical awareness, and the ability to manage complex client needs.

Key Responsibilities

Client Relationship & Account Management:

• Act as the primary point of contact for major clients, building and maintaining strong, long-term relationships.
• Understand client business needs, goals, and technical requirements to deliver tailored solutions.
• Provide guidance and support to clients on Eurofins Mechem SG capabilities, services, and offerings.
• Review client accounts, identify opportunities for improvement, and lead initiatives to enhance service quality.
• Prepare for, participate in, and host client visits, audits, and presentations.
• Serve as a trusted advisor to clients, ensuring high levels of satisfaction and engagement.

Sales & Business Development:

• Identify opportunities for upselling, cross-selling, and introducing new offerings to clients.
• Collaborate with the sales team to develop account strategies and achieve revenue targets.
• Lead and support strategic sales initiatives, including proposal preparation, quotations, and negotiations.
• Monitor market trends and client feedback to support the development of new services and offerings.

Operational & Technical Coordination:

• Coordinate client requests with internal operations teams in compliance with SOPs, regulatory guidelines and contractual agreements.
• Translate technical testing capabilities and results into actionable insights for clients.
• Monitor and supervise sample collection, processing, and report delivery activities, ensuring accuracy and timely completion.
• Ensure accuracy and quality of Certificates of Analysis (COAs) and client reports.
• Review and trend data as required by clients and create customized reports when necessary.

Process Improvement & Team Leadership:

• Lead and contribute to process improvement initiatives to enhance efficiency, client satisfaction, and service delivery.
• Mentor and support junior account executives in handling client interactions and technical coordination.
• Train and guide teams on CRM, eLIMS, ComLims, and other tools to ensure accurate and timely account updates.

Qualifications and Education Requirements

• Bachelor's degree in Chemistry, Microbiology, Life Sciences, Business, or a related field. Candidates with a relevant diploma and suitable work experience will also be considered.
• 2-7 years of experience in account management, client relationship management, or sales, preferably in
• laboratory or testing services.
• More experienced candidates may be considered for a senior-level position.
• Strong understanding of laboratory testing processes and scientific methodologies is a plus.
• Self-motivated, proactive, results-driven, and able to work independently in a fast-paced environment.
• Exceptional interpersonal, communication, and negotiation skills.
• Excellent customer service orientation, attention to detail, and ability to handle confidential information.

Skills & Competencies

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong technical understanding of laboratory instruments and testing processes.
• Ability to analyze data and prepare reports for strategic decision-making.
• Demonstrated ability to manage multiple priorities and deadlines.
• Leadership and mentoring skills, with a collaborative, team-oriented mindset.

Additional Notes

• Outdoor sampling or client site visits may be required occasionally.
• Flexibility to travel for client meetings, audits, or strategic account management activities.