Account Relationship Executive

Eurofins Mechem Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Eurofins Mechem Pte Ltd in Singapore seeks a Senior Account Relationship Executive to manage key client accounts, drive revenue, and deliver high-quality service and technical solutions. You will lead relationship management, coordinate with sales and operations, translate client needs into actionable insights and COAs, and present results to clients.

The role requires strategic thinking, exceptional communication, ability to travel for audits, mentorship of junior staff, and a proactive,

Qualifications

• Bachelor's degree in Chemistry, Microbiology, Life Sciences, Business or related field.
• 2-7 years of experience in account management or sales in laboratory/testing services.
• Senior-level candidates may be considered for advancement.
• Strong understanding of laboratory testing processes is a plus.
• Self-motivated, proactive, results-driven, and able to work independently in a fast-paced environment.
• Excellent interpersonal, communication, and negotiation skills.
• Attention to detail and ability to handle confidential information.

Responsibilities

• Act as primary contact for major clients, building and maintaining long-term relationships.
• Understand client needs to deliver tailored solutions.
• Guide clients on Eurofins Mechem SG capabilities and offerings.
• Review accounts, identify opportunities, and lead service-improvement initiatives.
• Prepare for, participate in, and host client visits, audits and presentations.
• Serve as a trusted advisor to ensure client satisfaction.

Skills

Relationship management

Account management

Negotiation

Communication

Data analysis

Leadership

Time management

Education

Bachelor's degree in Chemistry / Microbiology / Life Sciences / Business

Relevant diploma with work experience

Tools

CRM software

eLIMS

ComLims

MS Office

Job description

The Senior Account Relationship Executive is responsible for managing and growing key client accounts while ensuring the delivery of high-quality customer service and technical solutions. This role combines relationship management, strategic sales, and account oversight to drive revenue growth, improve client satisfaction, and strengthen long-term partnerships. The role requires a proactive, strategic thinker with strong communication skills, technical awareness, and the ability to manage complex client needs.

Key Responsibilities

Client Relationship & Account Management:

• Act as the primary point of contact for major clients, building and maintaining strong, long-term relationships.
• Understand client business needs, goals, and technical requirements to deliver tailored solutions.
• Provide guidance and support to clients on Eurofins Mechem SG capabilities, services, and offerings.
• Review client accounts, identify opportunities for improvement, and lead initiatives to enhance service quality.
• Prepare for, participate in, and host client visits, audits, and presentations.
• Serve as a trusted advisor to clients, ensuring high levels of satisfaction and engagement.

Sales & Business Development:

• Identify opportunities for upselling, cross-selling, and introducing new offerings to clients.
• Collaborate with the sales team to develop account strategies and achieve revenue targets.
• Lead and support strategic sales initiatives, including proposal preparation, quotations, and negotiations.
• Monitor market trends and client feedback to support the development of new services and offerings.

Operational & Technical Coordination:

• Coordinate client requests with internal operations teams in compliance with SOPs, regulatory guidelines and contractual agreements.
• Translate technical testing capabilities and results into actionable insights for clients.
• Monitor and supervise sample collection, processing, and report delivery activities, ensuring accuracy and timely completion.
• Ensure accuracy and quality of Certificates of Analysis (COAs) and client reports.
• Review and trend data as required by clients and create customized reports when necessary.

Process Improvement & Team Leadership:

• Lead and contribute to process improvement initiatives to enhance efficiency, client satisfaction, and service delivery.
• Mentor and support junior account executives in handling client interactions and technical coordination.
• Train and guide teams on CRM, eLIMS, ComLims, and other tools to ensure accurate and timely account updates.

Qualifications and Education Requirements

• Bachelor's degree in Chemistry, Microbiology, Life Sciences, Business, or a related field. Candidates with a relevant diploma and suitable work experience will also be considered.
• 2-7 years of experience in account management, client relationship management, or sales, preferably in
• laboratory or testing services.
• More experienced candidates may be considered for a senior-level position.
• Strong understanding of laboratory testing processes and scientific methodologies is a plus.
• Self-motivated, proactive, results-driven, and able to work independently in a fast-paced environment.
• Exceptional interpersonal, communication, and negotiation skills.
• Excellent customer service orientation, attention to detail, and ability to handle confidential information.

Skills & Competencies

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong technical understanding of laboratory instruments and testing processes.
• Ability to analyze data and prepare reports for strategic decision-making.
• Demonstrated ability to manage multiple priorities and deadlines.
• Leadership and mentoring skills, with a collaborative, team-oriented mindset.

Additional Notes

• Outdoor sampling or client site visits may be required occasionally.
• Flexibility to travel for client meetings, audits, or strategic account management activities.