SALES COORDINATOR

ANS FRESH & FROZEN PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

ANS FRESH & FROZEN PTE. LTD.

in Singapore is seeking a Technical Product Support professional to provide customers and the sales team with accurate technical information about fresh meat, poultry, seafood, and other fresh products. You will coordinate customer requirements for product specifications, cuts, grades, weight, packaging, origin, and delivery conditions, process and verify customer orders, and maintain up-to-date product specifications, pack sizes, shelf life, and storage

Job description

1. Technical Product Support – Provide customers and the sales team with accurate technical information about fresh meat, poultry, seafood, and other fresh products.

2. Customer Requirement Coordination – Understand and coordinate customer requirements for product specifications, cuts, grades, weight, packaging, origin, and delivery conditions.

3. Sales Order Coordination – Process and verify customer orders according to agreed specifications and delivery requirements.

4. Product Specification Management – Maintain updated product specifications, product codes, pack sizes, shelf life, storage requirements, and technical information.

5. Fresh & Meat Product Knowledge – Maintain strong knowledge of meat cuts, grades, chilled/frozen products, handling requirements, and product applications.

6. Quality Coordination – Coordinate with quality and operations teams to ensure products supplied meet agreed customer specifications.

7. Food Safety Documentation – Maintain and provide relevant food-safety documents, certificates, product specifications, and compliance records when required.

8. Traceability Support – Maintain records relating to batch numbers, production/packing dates, expiry dates, lot numbers, and product traceability.

9. Temperature & Cold-Chain Coordination – Monitor and coordinate requirements related to chilled and frozen product storage and transportation.

10. Customer Technical Queries – Respond to customer questions regarding product quality, specifications, storage, shelf life, preparation, and handling.

11. Product Complaint Investigation – Record customer complaints and coordinate investigations with quality, warehouse, purchasing, and suppliers.

12. Supplier Coordination – Liaise with suppliers regarding product specifications, quality issues, availability, certificates, and technical documentation.

13. Quotation Support – Assist the sales team in preparing quotations based on product specifications, pack sizes, customer requirements, and approved pricing.

14. Product Sampling – Coordinate product samples, trials, tastings, and customer evaluations for new or alternative products.

15. New Product Development Support – Support the introduction of new meat and fresh products based on customer and market requirements.

16. Inventory & Availability Coordination – Coordinate with purchasing and warehouse teams to confirm product availability and communicate shortages or alternatives.

17. Technical Sales Support – Assist sales executives during customer meetings by providing product specifications and technical information.

18. Regulatory & Compliance Support – Maintain documentation required for applicable food-safety, import, supplier, and regulatory requirements.

19. Technical & Sales Reporting – Prepare reports covering customer requirements, product complaints, samples, new products, quality issues, and sales activities.

20. Cross-Department Coordination – Coordinate effectively with sales, quality assurance, purchasing, warehouse, logistics, suppliers, and management to ensure customer requirements are fulfilled