Construction Sales Coordinator

SUPER BUILDING MATERIALS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

SUPER BUILDING MATERIALS PTE. LTD. is seeking a proactive Sales Support professional to assist the sales team with quotations, CRM updates, and order coordination. The role involves liaising with logistics and finance to ensure timely delivery and accurate records.

The candidate will respond to inquiries, provide product and pricing information, and help organize sales events and market research to support growth in Singapore.

Responsibilities

• Assist the sales team in preparing and sending out quotations.
• Support in tracking sales orders, following up on customer inquiries, and updating customer information in the CRM system.
• Coordinate with the logistics team for timely product delivery to customers.
• Respond to customer inquiries and resolve issues via email, phone, or chat.
• Provide information on products, pricing, and availability.
• Schedule and confirm appointments and meetings for the sales team with potential and existing clients.
• Prepare sales reports, track sales metrics, and update records in the sales database.
• Help maintain accurate records of sales activity, invoicing, and order processing.
• Collect and collate data for sales performance analysis, monthly and quarterly sales reports.
• Act as a liaison between the sales, logistics, and finance teams to ensure timely and accurate processing of orders.
• Communicate customer requirements and order details to relevant departments to ensure smooth operations.
• Handle general administrative duties, such as filing, record-keeping, and managing office supplies for the sales department.
• Assist in preparing and organizing sales events, trade shows, and promotional activities.
• Conduct market research to identify potential clients and stay updated on competitor products and offerings.
• Gather feedback from customers to provide insights for product improvement and customer satisfaction.
• Process customer orders, create invoices, and coordinate with finance for timely payments.
• Monitor outstanding payments and follow up with customers on overdue accounts, maintaining accurate aging reports.

Job description

Job Description & Requirements

1. Sales Support: Assist the sales team in preparing and sending out quotations.
   Support in tracking sales orders, following up on customer inquiries, and updating customer information in the CRM system.
   Coordinate with the logistics team for timely product delivery to customers.
2. Customer Communication: Respond to customer inquiries and resolve issues via email, phone, or chat.
   Provide information on products, pricing, and availability.
   Schedule and confirm appointments and meetings for the sales team with potential and existing clients.
3. Sales Documentation & Reporting: Prepare sales reports, track sales metrics, and update records in the sales database.
   Help maintain accurate records of sales activity, invoicing, and order processing.
   Collect and collate data for sales performance analysis, monthly and quarterly sales reports.
4. Coordination Between Teams: Act as a liaison between the sales, logistics, and finance teams to ensure timely and accurate processing of orders.
   Communicate customer requirements and order details to relevant departments to ensure smooth operations.
5. Administrative Support: Handle general administrative duties, such as filing, record-keeping, and managing office supplies for the sales department.
   Assist in preparing and organizing sales events, trade shows, and promotional activities.
6. Market Research: Conduct market research to identify potential clients and stay updated on competitor products and offerings.
   Gather feedback from customers to provide insights for product improvement and customer satisfaction.
7. Order and Payment Processing: Process customer orders, create invoices, and coordinate with finance for timely payments.
   Monitor outstanding payments and follow up with customers on overdue accounts, maintaining accurate aging reports.