Sales Associate - Part-Time

THE SWATCH GROUP S.E.A. (S) PTE LTD; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

THE SWATCH GROUP S.E.A. (S) PTE LTD in Singapore is looking for a Sales Associate to deliver an exceptional SWATCH service experience in a fast-paced retail setting.

You will collaborate with the store team to drive sales, support product launches and events, promote in-store activities, and maintain store presentation per HQ guidelines. Strong communication and customer service skills are essential, with weekend availability expected.

Qualifications

• Passion for retail is essential.
• Sales driven and results-oriented mindset.
• Customer service focused attitude.
• Team player with ability to work independently.
• Proven leadership capability is a plus.
• Adaptability to changes in a fast retail setting.
• Willingness to work shifts, weekends, and public holidays.
• Comfortable in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive sales in collaboration with the store team.
• Assist with product launches and store events.
• Support store in charge to prepare for promotions and events.
• Deliver high-quality service and build customer relationships.
• Participate in SWATCH mystery shopping program and aims.
• Engage customers and nurture relationships with regulars.
• Collaborate with Store Manager on day-to-day operations.
• Assist in stock checks and inventory controls.
• Ensure displays meet HQ guidelines and maintain cleanliness.
• Perform additional tasks as required by management.

Skills

Passion for retail

Sales driven

Customer service

Team player

Leadership skills

Adaptability

Shift work

Fast-paced environment

Communication skills

Interpersonal skills

Job description

Swatch Ltd., launched in 1983 by Nicolas G. Hayek, is a leading Swiss watch maker and one of the world's most popular brands. The first Swatch watches surprised everyone with their revolutionary concept, creative design and provocative spirit. Today Swatch continues to innovate and surprise with new models, collections and special editions. The brand maintains a strong presence in the world of sports with its commitment to snowboarding, freeskiing, surfing, beach volleyball and mountain bike slopestyle. Right from the start, Swatch connected with art and artists, and Swatch watches remain a prominent canvas for artists from a broad range of disciplines.

Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

At SWATCH, our sales associates are the brand ambassadors who provide customers an exceptional SWATCH service experience.

In this role, you will:

Sales Responsibilities

• Work in tandem with team members on driving for sales.
• Product Launches and Special Events. Support & assist the store in charge to prepare the store for product launches and special events.
• In-store Promotion. Support & assist store in charge to ensure that the store is ready to carry out any promotional activities.
  

Customer Service

• Service Quality. Observe and engage customers in the culture of the SWATCH brand. Use product knowledge and selection recommendation to provide exceptional service.
• Mystery Shopper. Ensure criteria of SWATCH mystery shopping program has been achieved.
• Customer Relationship Management and Customer Engagement. Engage and maintain good customer relationship with regular customers.
  

Teamwork

• Teamwork. Work closely with the Store Manager & team members in the store to achieve sales and service targets.
• Day to Day Operations. Assist Store Manager in the day-to-day operations of the store & manage the day to day operations. Take responsibility when Store in Charge is not on duty.
  

Inventory Accountability

• Stock Check. Receive stocks and ensure stocks are entered correctly in the system within stipulated timeline. Perform daily stock take according to guidelines and inform Store in charge immediately for any discrepancy. Observe and follow company’s guidelines on stock control and documentation.
• Inventory Management. Monitor stock level according to sales together with Store in Charge. Propose orders to Store in Charge if stocks are needed. Upon approval, make requisition through email to the Person in-charge.
  

Store Maintenance

• Store Maintenance. Ensure display are in accordance to HQ guidelines. Ensure cleanliness and tidiness of sales floor and storage area.

Others.

• Perform any other relevant tasks as and when required by the Management.

What you'll need ?

• Passion for retail
• Sales driven and result-oriented
• Customer service focused mind set
• Effective team player and sole contributor
• High achiever with proven leadership skills
• Ability to effectively cope with changes
• Comfortable to retail hours (shift work, weekends and PH)
• Able to work in a fast paced and dynamic environment
• Excellent communication and interpersonal skills