Boutique Consultant - Prestige

Swatch Group; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

The Swatch Group is seeking Boutique Consultants for its Prestige brands in Singapore. You will act as brand ambassador, delivering exceptional customer service, driving sales targets, and providing tailored product recommendations to luxury customers.

Based at Orchard Turn 2, you will manage customer databases, participate in activations, handle walk-ins, and maintain high standards of shop presentation and product knowledge.

Qualifications

• Experience in luxury retail or hospitality preferred.
• Excellent customer service and interpersonal communication.
• Ability to explain technical watch details.
• Fluency in English; additional local languages are a plus.

Responsibilities

• Provide excellent customer experience and follow-up to hit sales targets.
• Advise customers with tailored product recommendations.
• Follow up with prospects to build sales pipeline.
• Expand and maintain the customer database.
• Upsell while upholding a luxury customer experience.
• Maintain customer data including preferences and purchases.
• Participate in local activation events.
• Assist walk-in customers with watch repair inquiries.
• Place orders for accessories and keep stock up to date.
• Develop sales techniques and watchmaking savoir-faire.

Skills

Customer service

Interpersonal skills

English proficiency

Job description

The Company

The Swatch Group is the number one manufacturer of finished watches in the world. The Group is active in the manufacture of finished watches, jewelry, and watch movements and components. It produces nearly all of the components necessary to manufacture the watches sold under its 16 watch brands and the multi-brand Tourbillon and Hour Passion retail labels, as well as the entire Swiss watchmaking industry.

In addition, it operates its own worldwide network of distribution organizations. The Swatch Group is also a key player in the electronic systems sector.

Job Description

We are looking for Boutique Consultants for various Prestige brands under the Swatch Group in Singapore.

As a Boutique Consultant you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales And Customer Experience

• Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets
• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences
• Follow sales call with potential customers
• Generate and expand records on customer database
• Upsell, propose products to customer and maintain a luxury customer experience.
• Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.
• Propose customers for, and participate in, local activation events in line with the Brand
• Attend to walk in customers on any watch repair/related enquiries liaising with customer care
• Placing orders for accessories, ensuring stock is up to date and available
• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

• Work closely with other team members to ensure a seamless and efficient boutique operation
• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard
• Understand and adhere to all operating and security guidelines
• Respect the standard operating procedures in handling all timepieces including the proper maintenance.

Profile

• Previous experience in retail or sales, preferably a luxury Retail Boutique or Hospitality industry
• Excellent customer service with strong interpersonal skills.
• Ability to understand and present technical details.
• Intellectual curiosity and a passion for learning
• Excellent command of English. Any other local language is an asset

Professional Requirements

• Watches product knowledge. Experience from other Retail industry will be considered

Languages

Excellent command of English. Any other local language is an asset.

Job Location: Orchard Turn 2, 238801 Singapore, Singapore (Central Singapore)

Company Address: The Swatch Group S.E.A. (S) Pte Ltd No. 2 Boon Leat Terrace #06-01 04 Harbourside Building 2 Singapore 119844 Singapore