Sales Associate

Chloé; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

Chloé in Singapore is seeking a Sales Associate who will deliver exceptional customer service, develop lasting relationships with clients, and contribute to store performance.

You will implement personalized outreach, utilize clienteling tools, and collaborate with Boutique Management to maintain a luxurious retail environment and achieve KPIs.

Qualifications

• Exceptional customer service and relationship-building skills.
• Familiarity with clienteling and CRM tasks.
• Strong awareness of KPIs and ability to contribute to targets.
• Team player with trainings and store activities participation.

Responsibilities

• Delivers exceptional Customer Service and builds long-term relationships.
• Implements personalised reach-out campaigns and uses clienteling tools to complete CRM tasks.
• Captures client data and maintains knowledge of portfolio and VIP clients.
• Operates as an Omnichannel Business Partner to grow sales.
• Ensures impeccable store environment and supports management.
• Keeps management informed of store repairs and BOH needs.
• Supports after-sales service and adheres to company policies.

Skills

Customer service

CRM tools

Relationship building

Sales-oriented

Tools

CRM software

Job description

A Chloe Sales Associate Is

• Delivers exceptional Customer Service and takes pride in developing long-term relationships.
• Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
• An Omnichannel Business Partner
• Has at heart to offer excellent customer service and deliver strong business performance.
• Uses all Omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the Boutique Management
• Is aware of local trading environment and competitors‘ activities.
• An Operations Excellence Supporter
• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH management and participates in inventories.
• Supports and follows up with clients up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

We Look For People Who Demonstrate Entrepreneurship,

who cherish togetherness, who strive for excellence,

who embrace creativity and who aim to have a positive impact.