Associate Watch Advisor/Senior Watch Advisor

A. Lange & Söhne; Singapore; On-site; SGD 44,640 - 73,656; Full time

Job summary

A. Lange & Söhne Singapore boutique seeks a proactive SALES consultant to deliver exceptional client service, drive revenue, and uphold brand standards.

You will engage VIP clients, manage CRM activities, and collaborate with the team to meet monthly targets while maintaining boutique presentation and product knowledge.

This role focuses on private viewings, seamless checkout, and representing an iconic luxury Maison to discerning customers in the region.

Responsibilities

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit while controlling & reducing costs (discount, general expenses, third‑party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.

Job description

SALES

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit while controlling & minimizing costs (discount, general expenses, third‑party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.

BRAND AMBASSADORSHIP

• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills at all times with clients, top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance with brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

CUSTOMER & CRM RELATED ACTIVITIES

• Ensure Service Excellency within the boutique at all times and with any boutique clients.
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle client complaints with care and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after‑sales related matters with Sales Administrators.

STORE OPERATIONS MANAGEMENT

• Actively take part in monthly (quarterly, yearly) stocktaking.
• Actively ensure all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensure proper maintenance of all boutique timepieces when necessary: organize changing of straps, polishing, servicing, etc.

FINANCIAL & CASH REGISTER CONTROL

• Compliance with procedures and with legal, fiscal and customs regulations.
• Master dealing with credit card transactions of considerable amounts, Cash Register, etc.

REPORTING

• Ensure timely reporting of any opportunity, incident, etc. to Assistant/Boutique Manager.
• Share new practices and ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.

TEAM WORK

• Share new ideas, work‑related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.).
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in boutique trainings and role‑plays to improve knowledge and client experience.