Sales Associate

Richemont; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A Chloe Sales Associate at Richemont Iberia SL delivers exceptional customer service and builds long-term relationships with clients in-store and via omnichannel channels.

The role focuses on clienteling, CRM tasks, and achieving store KPIs while maintaining a luxurious boutique environment and staying aligned with Richemont policies and standards.

Qualifications

• Customer relationship management and CRM task execution.
• Familiarity with clienteling and portfolio building for VVICs/VICs.
• Strong focus on achieving store KPIs through omnichannel activities.

Responsibilities

• Delivers exceptional Customer Service and builds long-term relationships with clients.
• Implements personalised reach-out campaigns and uses clienteling tools to complete CRM tasks on time.
• Captures client data and maintains notes on customer portfolios and targets.

Skills

Client relationships

CRM tools

Omnichannel selling

Training participation

Retail KPIs

Tools

CRM software

Job description

A Chloe Sales Associate is:

1. A Client Relationship Owner

• Delivers exceptional Customer Service and takes pride in developing long-term relationships.
• Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.

2. An Omnichannel Business Partner

• Has at heart to offer excellent customer service and deliver strong business performance.
• Uses all Omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the Boutique Management
• Is aware of local trading environment and competitors‘ activities.

3. An Operations Excellence Supporter

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH management and participates in inventories.
• Supports and follows up with clients up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

We look for people who demonstrate entrepreneurship,

who cherish togetherness, who strive for excellence,

who embrace creativity and who aim to have a positive impact.