Senior Sales Associate

Versace; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Versace Singapore seeks a motivated sales associate to deliver exceptional brand experiences at our boutique. You will welcome customers, explain product features, and strive to meet and exceed individual and store objectives.

In this role you will build knowledge of brand and products, master selling skills, manage stock and backroom operations, and support CRM efforts to maintain long‑term relationships with clients and VIPs.

Responsibilities

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.
• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.
• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.
• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.

Job description

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.

Client Management

• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.

CRM

• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.