Sales Associate

Chloé; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Chloé in Singapore is seeking a Sales Associate to welcome guests and act as a trusted advisor. You will deliver exceptional service, build long-term client relationships, and participate in CRM and omnichannel campaigns to drive boutique performance.

The role requires a proactive team player who embodies Maison values and maintains a luxurious store environment. You will collaborate with colleagues to meet store targets and provide outstanding after-sales care.

Qualifications

• Client relationship ownership and exceptional customer service.
• Proficient with clienteling and CRM tasks.
• Omnichannel sales mindset and luxury service standards.

Responsibilities

• Welcome guests and act as a trusted advisor.
• Deliver exceptional Customer Service and build long-term relationships.
• Execute personalised outreach campaigns and CRM tasks.
• Capture client data and know your portfolio of customers.
• Collaborate as an omnichannel business partner to grow sales.
• Work toward store and personal KPIs and participate in training.
• Maintain immaculate store environment and grooming at all times.
• Inform Boutique Management of any repairs or stock needs.
• Support after-sales service and follow-up with clients.
• Adhere to Richemont policies and standards.

Job description

The Context

A Chloe Sales Associate is an ambassador of the Maison, in charge of welcoming every guests into the Chloe family. He/She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

The Context

A Chloe Sales Associate is an ambassador of the Maison, in charge of welcoming every guests into the Chloe family. He/She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Job Description

A Chloe Sales Associate is:

• A Client Relationship Owner
• Delivers exceptional Customer Service and takes pride in developing long-term relationships.
• Implements personalised REACH-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
• An Omnichannel Business Partner
• Has at heart to offer excellent customer service and deliver strong business performance.
• Uses all Omnichannel services available to grow sales.
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
• Actively completes trainings and participates in all commercial activities set by the Boutique Management
• Is aware of local trading environment and competitors‘ activities.
• An Operations Excellence Supporter
• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
• Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time.
• Implements all guidelines related to store and BOH management and participates in inventories.
• Supports and follows up with clients up to ensure impeccable after sales service.
• Complies with established Richemont policies and standards.

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.