Customer-Centric Sales Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 26,000 - 32,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service/support professional to build strong relationships with end users and internal teams, ensuring a superior customer experience. The role includes addressing daily inquiries, managing tickets, and coordinating with Sales Support and Customer Service Operations to enable sales activities.

You will also handle inventory, prepare weekly reports, and maintain documentation and invoicing processes, supporting smooth operations at

Responsibilities

• Build solid relationships with end users and internal stakeholders to ensure excellent customer experience.
• Identify challenges that customers would encounter and recommend solutions for end users.
• Attend to end users’ daily enquiries such as handset pricing, billing and handset familiarization.
• Take stock of the onsite mobile handset inventory.
• Collate monthly sales reports and attend weekly sales meetings.
• Communicate and work closely with company Indoor Sales Support, 4C & Customer Service Operations to enable sales activities.
• Manage customer email/portal updates.
• Create PowerPoint slides to indicate weekly job activities.
• Create tickets for users when required.
• Update and close customer system tickets.
• Key in all ticket data into customer Excel.
• Update and follow up with users on the outcome of problems they face.
• Attend to network problems/installation of antenna at customer sites when needed.
• Create invoices and upload POs in Taulia apps for payment.
• Upload end-users’ contact details on social media portal, Yammer.

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service/support professional to build strong relationships with end users and internal teams, ensuring a superior customer experience. The role includes addressing daily inquiries, managing tickets, and coordinating with Sales Support and Customer Service Operations to enable sales activities.

You will also handle inventory, prepare weekly reports, and maintain documentation and invoicing processes, supporting smooth operations at