Sales Support & Operations Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a competent Admin/Support professional to manage customer relationships and internal processes. You will handle handset pricing inquiries, billing questions and device usage while coordinating with multiple internal teams.

The role requires strong Excel skills, attention to detail, and the ability to juggle multiple tasks in a fast-paced environment. Based in Singapore, the position involves on-site responsibilities and cross-functional collaboration.

Qualifications

• Minimum Diploma in Business Administration, Sales, Marketing or related field.
• Proficient in Microsoft Excel, especially Pivot Tables and VLOOKUP.
• Organised, meticulous, and able to manage multiple tasks.

Responsibilities

• Build good relationships with end users and internal stakeholders to ensure a positive customer experience.
• Attend to daily user enquiries on handset pricing, billing and mobile device usage.
• Identify issues and recommend solutions, following up on resolutions.
• Manage emails, portal updates and system tickets, including creating, updating and closing tickets.
• Maintain ticket records and update relevant information in Excel.
• Monitor onsite mobile handset inventory and coordinate handset-related matters.
• Prepare monthly sales reports and PowerPoint presentations on activities.
• Liaise with Indoor Sales Support, 4C and Customer Service Operations to support sales.
• Assist with network-related issues and antenna installation coordination at customer sites.

Skills

MS Excel proficiency

Interpersonal skills

Organised & detail oriented

Multi-tasking

Stakeholder management

Education

Diploma in Business Administration or related field

Tools

Pivot Tables

VLOOKUP

Job description

Recruit Express Pte Ltd is seeking a competent Admin/Support professional to manage customer relationships and internal processes. You will handle handset pricing inquiries, billing questions and device usage while coordinating with multiple internal teams.

The role requires strong Excel skills, attention to detail, and the ability to juggle multiple tasks in a fast-paced environment. Based in Singapore, the position involves on-site responsibilities and cross-functional collaboration.