Sales Account Manager

J&T Express; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

J&T Express in Singapore is seeking a Sales Account Manager to support our growing cross-border logistics portfolio. The role emphasizes account retention, development of new opportunities, and close collaboration with internal teams to meet targets.

You will manage domestic and international leads, negotiate rates, analyze account trends, and provide timely updates to management. The ideal candidate has 2+ years in account management, a degree in logistics, and strong communication skills in a

Qualifications

• Minimum 2 years of experience in an Account Manager role.
• Experience in ecommerce logistics and cross-border ecommerce is a plus.
• Bachelor's degree in Logistics and Supply Chain Management.
• Strong communication and interpersonal skills.
• Ability to work independently or in teams.
• Proactive, detail-oriented with deadline-driven mindset.

Responsibilities

• Account Retention: maintain existing cross-border accounts and drive penetration.
• Account Development: source new opportunities and manage inbound leads (domestic/international).
• Monitor shipping trends, volumes and revenue; report insights to management.
• Proactively negotiate contractual rates to retain business.
• Maintain positive relationships with merchants; address needs and resolve issues promptly.
• Collaborate with internal stakeholders to resolve client issues and deliver ad-hoc tasks.

Skills

Account Management

Communication

Negotiation

Relationship Building

Organized

Attention to Detail

Team Player

Learning Agility

Education

Bachelor's Degree in Logistics & Supply Chain Management

Job description

We are seeking an Sales Account Manager to join our supportive sales team. This role will suit someone who is highly motivated and well-organized with excellent written and verbal communication skills and attention to detail. You will have a positive attitude, be a strong team player with a desire to learn and work hard and be able to adapt to a changing environment while working accurately to meet deadlines.

Responsibilities

• Account Retention
• Ensuring business retention of existing cross border accounts and further penetration
• Monitoring and analyzing key accounts shipping trends/volume and revenue sustainability
• Providing consistent updates to management on areas of improvement for sales performance
• Proactive negotiation with clients on contractual rates to ensure business retention
• Maintain positive relationships with existing merchants as the main touchpoint and attend to their needs Provide solutions and resolve issues professionally and promptly

Account Development

• Source for new opportunities and cross-selling of product mix Import & Export
• To handle all incoming domestic and international delivery leads
• Work on Domestic and International inbound and outbound leads diligently
• Uncovering new areas of business opportunities and having a sustainable pipeline strength of 20% vs plan
• Provide weekly updates on pipeline strength and progress of potential opportunities
• Reporting of weekly activities with clients (visits/calls & meetings)
• Having a good collaboration with internal business units- stakeholders to deal with clients' issues/challenges and concerns appropriately
• Accountability to deliver ad-hoc projects/tasks that have been assigned

Requirements

• Minimum 2 years of working experience in an Account Manager role. Relevant experience in ecommerce logistics and cross-border ecommerce is an added advantage
• Minimum Bachelor's Degree in Logistics and Supply Chain Management or other relevant fields
• Strong communication and interpersonal skills to build relationships with internal and external stakeholders
• Excellent knowledge in eCommerce/international logistics and/or parcels will be highly advantageous
• A self-motivated, result-oriented individual, passionate about sourcing new business
• Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills
• Proactive, resourceful with the ability to work well independently or in groups
• Strong networker & relationship builder and highly goal-driven and work well in fast-paced environment