Regional Senior Key Account Manager

Hatch Asia; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hatch Asia in Singapore leads strategic account engagements for regional customers, driving value through data-driven solutions and cross-functional collaboration.

The Regional Senior Key Account Manager will develop strategic account roadmaps, manage complex multi-year programs, and expand wallet share while ensuring measurable outcomes for clients.

Qualifications

• Minimum 5 years of experience in international transportation or supply chain solutions.
• Proven track record of direct customer ownership and stakeholder engagement.
• Strong strategic thinking and commercial acumen with ability to scale key accounts.
• Excellent communication and negotiation with internal and external stakeholders.
• Ability to manage multiple regional priorities in a fast-paced environment.

Responsibilities

• Develop and execute strategic account plans and multi-year growth roadmaps.
• Serve as ambassador to key accounts, aligning capabilities with customer priorities.
• Drive wallet share by identifying opportunities and co-creating data-driven solutions.
• Lead end-to-end engagement in commercial cycles, including RFP/RFQ responses.
• Build senior-level relationships and conduct regular business reviews.
• Collaborate cross-functionally with sales, operations, product, IT, and finance.

Skills

Strategic thinking

Commercial acumen

Relationship management

Data-driven decision making

Stakeholder engagement

Cross-functional collaboration

Negotiation and presentation

Analytical capability

Job description

About the job Regional Senior Key Account Manager

Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish our candidates' career success.

Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies.

The Regional Senior Key Account Manager plays a critical role in driving strategic engagement, commercial growth, and long-term value creation with a defined portfolio of key regional customers. This position champions the organizations customer-centric strategy, deepening strategic relationships while proactively identifying opportunities to expand the adoption of both existing and newly developed solutions.

The role owns the development and execution of strategic account roadmaps, working across internal functions to ensure that customer needs are translated into actionable solutions. This includes shaping responses to RFP/RFQ activities, strengthening the organizations competitive positioning, and ensuring that delivered solutions continue to generate measurable value for customers.

Aligned with the organizations ambition to embed data-driven decision-making, the role promotes analytical rigor across customer engagement, solution design, and continuous improvement activities.

The Challenges

Strategic Account Leadership

• Develop and execute strategic account plans and multi-year growth roadmaps for assigned regional customers.
• Serve as the organizations ambassador to key accounts, articulating value, aligning capabilities with customer priorities, and ensuring a strong understanding of the customers evolving business landscape.
• Drive expansion of wallet share by identifying new opportunities, leveraging market insights, and partnering with internal experts to co-create scalable, data-driven solutions.

Commercial & Revenue Management

• Lead end-to-end engagement in commercial cycles, including shaping win strategies, crafting compelling RFP/RFQ responses, and collaborating with global and regional teams to ensure competitive proposals.
• Manage account profitability, proactively addressing revenue leakage and ensuring targets are met or exceeded.
• Build a strong sales pipeline, ensuring a high closing ratio through disciplined opportunity qualification and customer engagement.

Customer Relationship & Stakeholder Management

• Build and maintain trusted senior-level relationships with customers, acting as the primary point of contact to ensure satisfaction, retention, and loyalty.
• Facilitate regular business reviews, gather feedback, and translate insights into enhancements that strengthen overall value delivery.
• Lead cross-functional collaboration with sales, operations, product, IT, finance, and subject-matter experts to ensure customers experience seamless engagement and service excellence.

Internal Collaboration & Continuous Improvement

• Partner closely with the regional commercial team to enhance execution efficiency, drive innovation, and introduce initiatives that elevate customer experience.
• Promote data-driven practices across account management activities, leveraging analytics to inform decision-making, uncover improvement opportunities, and measure performance.
• Engage operational teams to ensure seamless implementation of new solutions and ongoing service enhancements.

What It Takes

• Minimum 5 years of experience in international transportation, logistics, or supply chain solutions, with exposure to international order management preferred.
• Minimum 5 years of experience involving direct customer ownership and stakeholder engagement.
• Strong strategic thinking and commercial acumen, with demonstrated success in developing and scaling key account relationships.
• Proven ability to manage complex customer programs, coordinate cross-functional teams, and deliver high-quality solutions that meet business objectives.
• Excellent communication, negotiation, and presentation skills with the ability to influence internal and external stakeholders.
• Strong analytical capability and commitment to embedding data-driven insights into decision-making and customer strategy.
• Ability to manage multiple priorities in a regional, fast-paced environment.