ACCOUNT SUPPORT MANAGER

Expeditors International; Singapore; On-site; SGD 55,000 - 95,000; Full time

Job summary

Expeditors International in Singapore seeks an Account Support Manager as part of the global team responsible for the success of one of our largest global customers. You will orchestrate and engage our network to ensure customer KPI and visibility requirements are communicated and actioned.

You will lead in creating, developing, running, and distributing reports and data tools to ensure shipments flow internationally in a cost efficient, timely and compliant manner.

Qualifications

• Experience in logistics or freight forwarding preferred.
• Strong data handling and reporting skills required.
• Excellent communication with internal and external stakeholders.

Responsibilities

• Act as control tower with tracking of shipment milestones and proactively report to customer.
• Create, develop, run and distribute reports and data tools to ensure shipments flow cost-efficiently and on time.
• Support Account Managers with KPI reporting and data management for customers.
• Coordinate with origin/destination teams to achieve required lead times and align KPIs.
• Handle special requests such as freight bill auditing and project cargo management.
• Provide after-hours support to liaise with US/EU origins when needed.

Skills

Account management

Data analysis

Stakeholder communication

Job description

As an Account Support Manager, you will be part of the global team responsible for the success of one of our largest global customers.

Orchestrate and engage our network to ensure customer KPI and visibility requirements are effectively communicated and actioned.

You will collaborate very closely with NMC, Global, Regional and District Account Managers, to support them in providing Excellent Customer Service and Data Management to our external and internal customer.

You will take the lead in creating, developing, running, and distributing a variety of reports and other data tools that help ensure shipments flow internationally in a cost efficient, timely and compliant manner. You will also handle special requests from or for the customer, such as freight bill auditing, managing project cargo requests, among others.

Key Accountabilities

• Act as control tower with tracking of shipment milestones and proactively report to customer
• Communicate proactively with different key stakeholders at the customer's organization or within Expeditors
• Prepare and submit critical reports in a timely manner
• Ensure data is accurate, timely and complete
• Reviews with customer depending on the customer’s need.
• Identify areas of opportunities and improvements and work closely with organisation Account Management team to support customer
• Work with origin and destination team at organisation to achieve required lead time
• Act as customer's representative to align agreed KPIs within target
• Support additional projects as required by the customer or to meet the company's needs
• Able to support flexible working hours to liaise with origins such as US and EU after office hours and be contactable
• Provide assistance in resolution of claims and OSD.

Measurement of Success

• Customer KPIs are being met
• Customer satisfaction
• Delivery of process improvements