SaaS Renewal & Growth Manager

Adecco Portugal; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Adecco Portugal represents a leading industrial technology company seeking a commercially driven Renewal Account Manager to manage customer renewals, drive revenue retention, and identify growth opportunities within an existing portfolio.

You will lead end-to-end renewal negotiations, collaborate with Sales, Customer Success, Finance, Legal and Operations, and monitor usage trends to inform renewal strategies. A regional travel mindset and strong SaaS knowledge are essential.

Qualifications

• Minimum 5 years in Renewals, Customer Success, Account Management, or related SaaS/software roles.
• Proven track record of achieving retention, renewal, or recurring revenue targets.
• Experience managing mid-market and enterprise customers.
• Strong commercial negotiation and stakeholder management skills.
• Good understanding of SaaS, subscription licensing, and recurring revenue models.
• Strong analytical skills with experience in forecasting and pipeline management.
• Proficient in CRM systems, Microsoft Excel, and PowerPoint. Power BI knowledge is an advantage.
• Bachelor's degree in Business, Finance, or a related discipline.
• Experience in a multinational environment is preferred.
• Excellent communication skills and willingness to travel regionally when required.

Responsibilities

• Manage the end-to-end renewal process for assigned customers.
• Drive customer retention and achieve renewal revenue targets.
• Lead contract, pricing, and renewal negotiations.
• Identify upsell, cross-sell, and expansion opportunities.
• Proactively identify churn risks and implement mitigation plans.
• Build strong relationships with key stakeholders and decision-makers.
• Partner with Sales, Customer Success, Finance, Legal, and Operations teams to ensure successful renewal execution.
• Monitor customer usage and licensing trends to support renewal strategies.
• Maintain accurate renewal forecasts and pipeline data.
• Support customers in adopting subscription and SaaS-based solutions.

Skills

Renewals

Account Management

Customer Success

Forecasting

Stakeholder Management

Negotiation

Data Analysis

Education

Bachelor's degree in Business/Finance

Tools

CRM Systems

Microsoft Excel

PowerPoint

Power BI

Job description

Adecco Portugal represents a leading industrial technology company seeking a commercially driven Renewal Account Manager to manage customer renewals, drive revenue retention, and identify growth opportunities within an existing portfolio.

You will lead end-to-end renewal negotiations, collaborate with Sales, Customer Success, Finance, Legal and Operations, and monitor usage trends to inform renewal strategies. A regional travel mindset and strong SaaS knowledge are essential.