Rooms Division Manager

The Fullerton Bay Hotel Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

The Fullerton Bay Hotel Singapore is seeking an experienced Rooms Division leader to oversee Front Office and Housekeeping, ensuring an efficient, profitable operation and exceptional guest service. You will participate in policy formation, optimize staffing, and drive standards across the hotel.

Ideal candidates hold a hospitality degree or diploma with at least 5 years in a managerial Rooms Division role within a luxury environment, and possess strong analytical, service-oriented capabilities.

Qualifications

• Minimum 5 years of managerial experience in Rooms Division, preferably in a luxury hotel environment.
• Intensive passion for service excellence and standards
• Strong analytical and critical thinking skills

Responsibilities

• Manage Front Office and Housekeeping departments for efficient and profitable operation.
• Develop and implement operating and capital budgets for Rooms Division.
• Collaborate with management to improve profitability and guest service across Rooms Division.
• Assist in manpower planning and ensure department schedules meet operational needs.
• Review and negotiate contracts for Front Office and Housekeeping to meet standards.
• Delegate responsibilities to department managers and monitor performance.
• Ensure top guest service across all hotel areas.
• Drive service excellence and ensure compliance with Forbes Travel Guide and quality standards.
• Champion digital initiatives and technology adoption for efficiency.
• Oversee guest recognition, service recovery and loyalty initiatives.
• Monitor guest feedback and respond to comments to improve satisfaction.
• Stay updated on industry trends to maximise profitability.
• Prepare reports and build databases for management decision-making.

Skills

Managerial experience

Service excellence

Analytical thinking

Education

Hospitality degree/diploma

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To manage the Front Office and Housekeeping Departments, ensuring an efficient and profitable operation.
• To establish and implement realistic and effective operating and capital budgets for the Front Office and Housekeeping Departments.
• To participate closely with the management team in the formulation and implementation of policies and procedures designed to improve the hotel's operational profitability and service at the Rooms Division.
• To assist in the effective manpower planning of Front Office and Housekeeping and ensuring that all department schedules meet the operational needs.
• To review and negotiate all contracts for the Front Office and Housekeeping, ensuring the services provided meet the requirements and standards of the hotel.
• To delegate and assign responsibilities to all Front Office and Housekeeping department managers ensuring their performance meets or exceeds the requirements and standards of the hotel.
• To ensure the highest level of guest service throughout the hotel both in guest and non-guest areas.
• To drive service excellence and ensure compliance with Forbes Travel Guide and other quality assurance standards.
• To champion digital initiatives, systems enhancements and technology adoption to improve operational efficiency and guest experience.
• To oversee guest recognition, service recovery and guest engagement initiatives to strengthen guest loyalty and satisfaction.
• To ensure guest satisfaction through close monitoring of guest comments, meeting with guests to solicit feedback and to respond to guest written comments.
• To keep abreast with competition, new developments, and techniques in the hotel industry in order to ensure market share and maximize profitability.
• To conduct and/or attend meetings in order to facilitate favourable working relationship among employees and promote morale, productivity and efficiency.
• To prepare reports, to develop database for improved management decision-making.
• To perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• To monitor and maintain hotel grooming at the highest standard and ensure compliance by all management and staff.
• To be fully familiar with all hotel Policies & Procedures and the Employee handbook.
• To perform any other duties as requested by the Director of Rooms.
• Collaborate closely with other departments to ensure seamless guest experience and operational effectiveness.

Requirements

• Bachelor Degree or Diploma preferably majoring in Hospitality. Minimum 5 years of managerial experience in Rooms Division, preferably in a luxury hotel environment.
• Intensive passion for service excellence and standards
• Strong analytical and critical thinking skills