Rooms Division Manager

the fullerton bay hotel

Singapore

On-site

SGD 60,000 - 100,000

Full time

3 days ago

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Job summary

The Fullerton Bay Hotel in Singapore seeks a senior operations leader to manage Front Office and Housekeeping, driving profitability, service excellence, and guest satisfaction. You will collaborate with management to implement effective policies, oversee staffing, and negotiate contracts to meet hotel standards.

Role requires strong leadership, analytical thinking, and strategic decision-making. You will champion digital initiatives, enhance guest experience, and ensure compliance with luxury

Qualifications

Intensive passion for service excellence and standards
Strong analytical and critical thinking skills
Strong strategic decision-making skills
Strong business acumen
High emotional intelligence and strong human relations skills
Strong leadership, coaching skills
Excellent oral and written communication skills
Creative and innovative
Keen eye for details
Mature and professional in disposition and presentation

Responsibilities

To manage the Front Office and Housekeeping Departments, ensuring an efficient and profitable operation.
To establish and implement realistic and effective operating and capital budgets for the Front Office and Housekeeping Departments.
To participate closely with the management team in the formulation and implementation of policies and procedures designed to improve the hotel’s operational profitability and service at the Rooms Division.
To assist in the effective manpower planning of Front Office and Housekeeping and ensuring that all department schedules meet the operational needs.
To review and negotiate all contracts for the Front Office and Housekeeping, ensuring the services provided meet the requirements and standards of the hotel.
To delegate and assign responsibilities to all Front Office and Housekeeping department managers ensuring their performance meets or exceeds the requirements and standards of the hotel.
To ensure the highest level of guest service throughout the hotel both in guest and non-guest areas.
To drive service excellence and ensure compliance with Forbes Travel Guide and other quality assurance standards.
To champion digital initiatives, systems enhancements and technology adoption to improve operational efficiency and guest experience.
To oversee guest recognition, service recovery and guest engagement initiatives to strengthen guest loyalty and satisfaction.

Skills

Service excellence

Analytical thinking

Strategic decision-making

Business acumen

Emotional intelligence

Leadership

Communication skills

Attention to detail

Professional presentation

Job description

To manage the Front Office and Housekeeping Departments, ensuring an efficient and profitable operation.
To establish and implement realistic and effective operating and capital budgets for the Front Office and Housekeeping Departments.
To participate closely with the management team in the formulation and implementation of policies and procedures designed to improve the hotel’s operational profitability and service at the Rooms Division.
To assist in the effective manpower planning of Front Office and Housekeeping and ensuring that all department schedules meet the operational needs.
To review and negotiate all contracts for the Front Office and Housekeeping, ensuring the services provided meet the requirements and standards of the hotel.
To delegate and assign responsibilities to all Front Office and Housekeeping department managers ensuring their performance meets or exceeds the requirements and standards of the hotel.
To ensure the highest level of guest service throughout the hotel both in guest and non-guest areas.
To drive service excellence and ensure compliance with Forbes Travel Guide and other quality assurance standards.
To champion digital initiatives, systems enhancements and technology adoption to improve operational efficiency and guest experience.
To oversee guest recognition, service recovery and guest engagement initiatives to strengthen guest loyalty and satisfaction.
To ensure guest satisfaction through close monitoring of guest comments, meeting with guests to solicit feedback and to respond to guest written comments.
To keep abreast with competition, new developments, and techniques in the hotel industry in order to ensure market share and maximize profitability.
To conduct and/or attend meetings in order to facilitate favourable working relationship among employees and promote morale, productivity and efficiency.
To prepare reports, to develop database for improved management decision-making.
To perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
To monitor and maintain hotel grooming at the highest standard and ensure compliance by all management and staff.
To be fully familiar with all hotel Policies & Procedures and the Employee handbook.
To perform any other duties as requested by the Director of Rooms.
Collaborate closely with other departments to ensure seamless guest experience and operational effectiveness.