On-Site Service & Projects Manager

Hai Robotics; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Hai Robotics in Singapore seeks an experienced project & services manager to oversee tender processes, risk assessment, and on-site service delivery. The role coordinates cross-functional teams to ensure timely handovers and high service quality, with a focus on client satisfaction and post-sale support.

The ideal candidate has a background in mechanical/electronics automation, strong English communication, and proven project management experience in logistics or automation industries.

Qualifications

• Familiarity with tender processes and contract risk management.
• Ability to analyze risks and develop contingency plans.
• Technical communication in English; proficiency in project management and data analysis tools.

Responsibilities

• Tender & Contract Management: Prepare tender documents, manage after-sales service quotations, and review contract risks.
• Project Handover & Risk Control: Lead handovers, develop risk mitigation strategies, ensure smooth transitions.
• On-Site Service Supervision: Oversee on-site service teams and technical experts for quality and readiness.
• Technical Issue Resolution: Coordinate resources to resolve critical on-site technical failures.
• Customer Relationship & Quality Improvement: Maintain client satisfaction and drive service improvements.
• After-Sales Sales Support: Support sales through product upgrade recommendations and client engagement.

Skills

Tender processes

Contract risk management

Risk analysis

Technical communication

Project management

Data analysis tools

Education

Degree in Mechanical Engineering or related fields

Job description

Hai Robotics in Singapore seeks an experienced project & services manager to oversee tender processes, risk assessment, and on-site service delivery. The role coordinates cross-functional teams to ensure timely handovers and high service quality, with a focus on client satisfaction and post-sale support.

The ideal candidate has a background in mechanical/electronics automation, strong English communication, and proven project management experience in logistics or automation industries.