Retail Operations Manager (Coffee, Pastries, F&B) - Harbour Front

Recruit Haus Pte Ltd; Singapore; On-site; SGD 54,000 - 75,000; Full time

Job summary

Recruit Haus Pte Ltd seeks a Café Manager to oversee day-to-day café operations, ensure service standards, and drive profitability. You will lead a team, manage scheduling, and control costs while maintaining beverage and food quality to deliver an exceptional customer experience.

You will work hands-on during peak periods, handle equipment maintenance, and coach staff to foster a growth-minded, high-performing team.

Qualifications

• Diploma or Certificate in F&B preferred.
• 3–5 years in café, coffeehouse, or F&B operations with P&L responsibilities.
• Strong customer service orientation and energetic, people-centric personality.
• Strong operational, communication, and team management skills in a fast-paced environment.
• Hands-on knowledge of coffee equipment operations with basic troubleshooting and maintenance.
• Leadership mindset with ability to coach teams and foster growth.

Responsibilities

• Lead and manage overall café operations in line with SOPs and regulatory requirements.
• Hands-on during service periods to support front-of-house operations and guest service excellence.
• Drive business performance by managing daily sales, labour, and costs, and analyzing trends.
• Oversee beverage and food preparation standards for consistency and speed.
• Manage manpower planning and scheduling for peak periods.
• possesses hands-on knowledge of coffee equipment, including machines and grinders, supporting maintenance to minimise downtime.
• Build and lead a high-performing team by coaching staff and driving engagement.
• Ensure compliance with food safety, hygiene, and workplace safety standards and drive continuous improvement.

Skills

Café operations

People management

Customer service

P&L responsibility

Team coaching

Food safety

Equipment maintenance

Education

Diploma or Certificate in F&B

Tools

Coffee machines

Grinders

Maintenance tools

Job description

Reporting to the Lead of Operations, the Café Manager is responsible for overseeing the day-to-day

operations, service standards, commercial performance, and team management of the café.

The role will ensure smooth outlet operations, high product quality, operational excellence, and an exceptional customer experience while supporting business growth and profitability.

This role also requires strong operational and technical capabilities, including hands-on knowledge of coffee equipment, basic troubleshooting, calibration, and coordination of maintenance support to minimise

operational downtime.

Responsibilities

• Lead and manage overall café operations in line with company SOPs and regulatory requirements, ensuring smooth day-to-day performance and timely resolution of operational issues
• Operationally hands-on during service periods to support front-of-house operations, beverage preparation, and customer service excellence
• Drive business performance by managing daily sales, labour, and operating costs, analysing performance trends, and implementing actions to achieve sales and profitability targets
• Oversee beverage and food preparation standards, ensuring consistency in coffee quality, presentation, speed of service, and overall customer experience
• Manage manpower planning and scheduling, ensuring optimal staffing levels, team productivity, and operational efficiency during peak periods
• Possess hands-on technical knowledge of coffee equipment, including coffee machines and grinders, and support basic troubleshooting, calibration, and preventive maintenance to minimise operational downtime
• Build and lead a high-performing team by coaching staff, fostering a growth mindset culture, driving engagement
• Ensuring compliance with food safety, hygiene, and workplace safety standards and continuous improvement projects to enhance café performance and customer experience

Requirements

• Diploma or Certificate in Food & Beverage, Hospitality, Business, or related field preferred
• 3–5years of experience in café, coffeehouse, or F&B operations with P&L responsibilities
• Strong customer service orientation with a passionate, energetic, and people-centric personality
• Strong operational, communication, and team management skills in a fast-paced environment
• Hands-on knowledge of coffee equipment operations with basic troubleshooting and maintenance capabilities
• Positive leadership mindset with the ability to coach teams, foster collaboration, and drive a growth mindset culture