OPERATIONS MANAGER

fam cafe pte. ltd.; Singapore; On-site; SGD 26,560 - 40,622; Full time

Job summary

fam cafe pte. ltd. in Singapore is seeking a mature mid-career operations lead to oversee daily café operations, manage staff, control costs, and ensure high service standards.

You will supervise scheduling, inventory, training, and compliance with food safety, while maintaining stock freshness and a safe working environment. The role requires strong leadership, hands-on Operations management, and a track record of delivering excellent customer experiences in a fast-paced café setting.

Qualifications

• Experience leading café/FOH operations with strong service standards.
• Skilled in staff supervision, scheduling and training.
• Familiarity with cost control, inventory, and KPI tracking.
• Knowledge of food safety and hygiene regulations.

Responsibilities

• Oversee daily café operations (opening, closing, service flow).
• Manage staff performance and daily duties.
• Plan shift schedules and manpower.
• Train staff and enforce service standards.
• Control costs, stock levels and inventory.
• Maintain cleanliness and store readiness.
• Ensure consistent product quality and customer service.

Skills

Operations management

Staff supervision

Sales tracking

Cost control

Inventory management

Customer service

Financial reporting

Food safety knowledge

POS system

Problem solving

Tools

POS system

Job description

Attachment Description

This role will oversee daily café operations, manage staff, control costs and inventory, ensure high customer service standards, and maintain compliance with food safety and hygiene regulations.

Responsibilities

• Oversee daily café operations (opening, closing, service flow)
• Ensure smooth and efficient store operations
• Maintain cleanliness and store readiness
• Supervise staff performance and daily duties
• Manage shift schedules and manpower
• Train staff and enforce service standards
• Manage inventory and place supply orders
• Ensure stock freshness and availability
• Track usage and prevent shortages
• Ensure good customer service experience
• Maintain consistent product quality
• Follow food safety and hygiene standards
• Maintain clean and safe working environment

Technical Skills and Competencies

• Operations management in F&B/café environment
• Staff supervision, scheduling, and training
• Sales tracking and performance monitoring
• Cost control (food, beverage, and labour)
• Inventory and stock management
• Customer service and complaint handling
• Basic financial reporting and KPI analysis
• Knowledge of food safety and hygiene standards
• Point-of-sale (POS) system operation
• Problem-solving and decision-making in daily operations

Mature Mid Career Individuals - $2800