Restaurant Manager

PPP Coffee; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

PPP Coffee New Bahru is seeking an Outlet Manager to lead daily operations, ensuring service excellence and product quality at every guest touchpoint.

You will recruit, train, and manage staff, monitor costs and profitability, and cultivate a guest-focused culture aligned with PPP Coffee values.

Qualifications

• Experience managing an F&B outlet or hospitality team.
• Strong leadership, communication and problem-solving skills.
• Solid understanding of food safety and hygiene practices.
• Proficiency in POS systems and basic operational software.
• Financial acumen with ability to manage costs and interpret P&L reports.
• Service-first mindset with passion for specialty coffee and guest engagement.

Responsibilities

• Oversee day-to-day outlet operations to ensure consistency, efficiency and service excellence.
• Ensure compliance with SFA food safety, hygiene and workplace health regulations.
• Support the execution of brand-aligned campaigns, events and outlet activations.
• Manage staffing requirements: including recruitment, scheduling and team performance development.
• Conduct regular on-the-job training and coaching to uphold service and product standards.
• Build a positive and accountable team culture that reflects PPP Coffees values.
• Maintain quality control of all food and beverage offerings in line with brand expectations.
• Ensure a high-quality and consistent guest experience at every service touchpoint of PPP Coffee New Bahru outlet.
• Address and manage service recovery to ensure customer satisfaction and build loyalty.
• Be accountable for the outlet’s P&L performance and cost controls.
• Manage inventory ordering, receiving and stock accuracy, ensuring minimal wastage.
• Coordinate with suppliers and internal departments for timely replenishment and operational support.

Skills

Leadership

Communication

Problem-solving

Food safety awareness

POS systems proficiency

Financial acumen

Guest engagement

Tools

POS systems

Job description

Job Purpose

The Outlet Manager is responsible for leading daily operations, ensuring a high standard of service and product quality, and fostering a motivated and professional team culture. You will oversee the full spectrum of outlet performance from operational compliance and team development to customer experience and financial accountability.

Key Responsibilities

• Oversee day-to-day outlet operations to ensure consistency, efficiency and service excellence.
• Ensure compliance with SFA food safety, hygiene and workplace health regulations.
• Support the execution of brand-aligned campaigns, events and outlet activations.
• Manage staffing requirements: including recruitment, scheduling and team performance development.
• Conduct regular on-the-job training and coaching to uphold service and product standards.
• Build a positive and accountable team culture that reflects PPP Coffees values.
• Maintain quality control of all food and beverage offerings in line with brand expectations.
• Ensure a high-quality and consistent guest experience at every service touchpoint of PPP Coffee New Bahru outlet.
• Address and manage service recovery to ensure customer satisfaction and build loyalty.
• Be accountable for the outlet’s P&L performance and cost controls.
• Manage inventory ordering, receiving and stock accuracy, ensuring minimal wastage.
• Coordinate with suppliers and internal departments for timely replenishment and operational support.

Requirements

• Prior experience in managing an F&B outlet or hospitality team.
• Strong leadership, communication and problem-solving skills.
• Solid understanding of food safety and hygiene practices.
• Proficiency in POS systems and basic operational software.
• Financial acumen with ability to manage costs and interpret P&L reports.
• A service-first mindset with passion for specialty coffee and guest engagement.