Supervisor

JK (JALAN KAYU) THE PRATA CAFE PTE. LTD.; Singapore; On-site; SGD 17,000 - 22,000; Part time

Job summary

JK (JALAN KAYU) THE PRATA CAFE PTE. LTD. is seeking a customer-focused cafe service team member to deliver warm hospitality, manage guest orders, and support daily operations.

You will upsell, maintain cleanliness, train staff as needed, handle payments, and ensure smooth shift handovers while upholding our service standards. Previous F&B experience and a proactive approach are essential for success in this role.

Qualifications

• Experience in Food & Beverage environment is required.
• Strong guest service mindset and proactive attitude.
• Ability to upsell while maintaining guest satisfaction.

Responsibilities

• Interact positively and professionally with guests and colleagues.
• Recommend specialties and upsell where possible.
• Manage daily ordering, inventory and station stock.
• Ensure cleanliness and inspect tableware and service areas.
• Present bills and process payments.
• Train outlet staff when needed.
• Ensure adherence to company policies and procedures.
• Maintain product knowledge and menu presentation.
• Handle guest complaints and feedback.
• Ensure opening/closing procedures are completed in shift.
• Maintain outlet cleanliness and orderly presentation.
• Knowledge of menu and beverage standards.

Skills

Guest service

Upselling

Team leadership

POS handling

Time management

Job description

• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required


• Recommends and suggests specialties to guest, up sells whenever possible


• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet


• Inspects table and glassware for cleanliness and damages


• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies


• Presents bill upon request and processes payment


• Train staff in the outlet as and when necessary


• Ensure that service team adheres and comply to company’s policies and procedures


• Ensure product knowledge is accurately delivered to staff


• Handle customer complaints and feedback


• Ensuring that the handover, closing and opening procedures are completed in each shift


• Ensure the cleanliness of the outlet is maintained throughout


• To maintain a sound knowledge of the menu and presentation standards for food and drinks


• Carry out any other duties as per reporting manger and Food & Beverage Operations Manager

Requirements

• Interest in wine & service


• Prior experience in Food & Beverage is required


• Proactive and guest focused


• Time and task management skills


• Upselling skills


• Attention to detail and able to lead a team


• Able to settle any guest transaction via Food & Beverage Operational System (POS)


• Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.