Retail Executive

Agapeplus; Singapore; On-site; SGD 33,480 - 55,800; Full time

Job summary

Agapeplus in Singapore is seeking an Executive to support business plans and manage retail operations. This role includes recruiting and training staff, overseeing performance, and ensuring compliance with safety and food standards.

The ideal candidate will have a minimum degree, at least 2 years of relevant experience, and strong interpersonal skills. The position requires teamwork and leadership to build a productive work culture.

Qualifications

• At least 2 years of relevant retail or operations experience.

Responsibilities

• Recruit, induct, manage, train and develop retail crew.
• Grow sales and motivate staff toward this goal.
• Oversee retail crew performance.
• Maintain strict confidentiality.
• Address team performance gaps.

Skills

Computer literacy

Good interpersonal and communication skills

Leadership through coaching and mentoring

Understanding of service trends and training

People-oriented and teamwork-driven

Able to build a cohesive work culture

Education

Minimum Degree

Job description

Job Purpose

The Executive supports business plans, manages staff matters, and oversees store-level functions such as customer service, scheduling, operations, cashiering, loss prevention, maintenance and back-office work. The role includes training staff to ensure strong customer service skills. The ideal candidate is energetic, self-motivated, meticulous and able to work well with others.

Duties and Responsibilities

People

• Recruit, induct, manage, train and develop retail crew
• Ensure staff comply with procedures and standards
• Maintain adequate staffing levels
• Support staff development
• Address performance or shop issues in a timely manner
• Uphold Qi Jis reputation and customer-first approach
• Communicate effectively with retail operations manager and staff
• Promote customer care and manage complaints

Performance

• Grow sales and motivate staff toward this goal
• Oversee retail crew performance
• Use basic negotiation skills
• Develop strategies for excellent service and compliance with safety and food standards
• Manage warehouse stock communications
• Build a productive and innovative culture

Procedures

• Collate shop information and reports with accuracy and within deadlines
• Follow company policies and operational changes
• Ensure safety and security according to company and MOM guidelines
• Evaluate technology and processes for performance improvement
• Maintain SFA and halal certification requirements

General

• Maintain strict confidentiality
• Stay updated with policies and procedures
• Cooperate with new technology and methods
• Analyse performance issues and impact

Manage Teams

• Address team performance gaps
• Mentor team members

Qualifications

• Minimum Degree

Skills and Experience

• At least 2 years of relevant retail or operations experience
• Computer literacy
• Understanding of service trends and training
• Good interpersonal and communication skills
• Leadership through coaching and mentoring
• People-oriented and teamwork-driven
• Able to build a cohesive work culture

Working Conditions

• 6 working days
• May be required to work at different locations as needed

Physical Requirements

• Long periods of standing and occasional lifting