RETAIL OPERATIONS MANAGER

mr.k 369 pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

mr.k 369 pte. ltd. is seeking a Retail Operations Manager to oversee multi-store day-to-day operations, ensuring consistent brand standards, financial targets, and customer service quality across locations.

You will lead Area/Store Managers, monitor KPIs, implement SOPs, manage inventory, and collaborate with cross-functional teams on store openings, remodels, or closures.

Qualifications

• Progressive retail leadership experience required.
• Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
• Proficiency with POS, scheduling, inventory tools, and BI dashboards.

Responsibilities

• Multi-Store Management: supervise Area/District Managers and Store Managers across multiple locations.
• Sales & P&L Accountability: monitor KPIs such as conversion rates, ATV, UPT, and sales per square foot.
• SOPs: implement and audit compliance with operational policies, visual merchandising, and loss prevention.

Skills

People leadership

Progressive retail leadership

KPI driven management

Education

Bachelor’s degree in Business Administration / Retail Management

Tools

POS systems

Scheduling platforms

Inventory tools

BI dashboards

Job description

A Retail Operations Manager oversees multi-store or enterprise-wide day-to-day operations, ensuring that all locations maintain consistent brand standards, financial targets, and customer service quality.

Core Responsibilities

• Multi-Store Management: Supervise and guide Area/District Managers and Store Managers across multiple locations.
• Sales & P&L Accountability: Monitor key performance indicators (KPIs) like conversion rates, average transaction value (ATV), units per transaction (UPT), and sales per square foot.
• Standard Operating Procedures (SOPs): Implement and audit compliance with company-wide operational policies, visual merchandising guidelines, and loss prevention protocols.
• Inventory & Supply Chain: Coordinate stock levels, shrinkage control, and replenishment with buyers, planners, and warehouse teams.
• People Leadership: Oversee recruitment frameworks, staff training, performance reviews, and long-term leadership succession planning.
• Project Coordination: Partner with facilities, IT, HR, and corporate teams on new store openings, remodels, or closures.

Typical Requirements & Qualifications

• Experience: Need Progressive retail leadership experience, typically transitioning from a Store Manager or District/Area Manager role.
• Education: Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
• Technical Skills: Proficiency in retail point-of-sale (POS) systems, workforce scheduling platforms, inventory management tools, and business intelligence/reporting dashboards.