Retail Operations Leader: Drive Sales & Customer Excellence

DING FENG INFORMATION SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

Ding Feng Information Services Pte. Ltd. operates multiple retail stores nationwide in Singapore and seeks an experienced Operations Manager to drive daily performance and staff efficiency.

You will lead store-wide initiatives to meet sales targets, monitor budgets, and ensure financial discipline while delivering exceptional customer service and consistent brand standards across all locations. This role requires hands-on leadership, effective communication, and a focus on customer loyalty and

Qualifications

• Oversee operations across our retail stores.
• Achieve and drive sales targets and store performance.
• Maintain financial performance in line with budgets.

Responsibilities

• Plan, organize and allocate teams for store functions and events.
• Ensure regular briefings to enforce good communication within the team.
• Set and maintain service standards across our retail stores.
• Recruit, hire, train and supervise staff across stores, including scheduling.
• Foster positive customer relationships to increase loyalty and revenue.

Skills

Store operations management

Team leadership

Sales target achievement

Budget management

Staff recruitment and training

Education

Bachelor's degree in Business Administration

Tools

POS systems

MS Excel

Job description

Ding Feng Information Services Pte. Ltd. operates multiple retail stores nationwide in Singapore and seeks an experienced Operations Manager to drive daily performance and staff efficiency.

You will lead store-wide initiatives to meet sales targets, monitor budgets, and ensure financial discipline while delivering exceptional customer service and consistent brand standards across all locations. This role requires hands-on leadership, effective communication, and a focus on customer loyalty and