Retail Operations & Experience Leader — Drive Growth

Mapped; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Mapped in Singapore is seeking a General Manager to lead the overall operations of the business, driving commercial performance, operational excellence, and exceptional client experiences. This hands-on leadership role oversees retail, customer experience, and support functions, coaching department leaders and staff to foster a high-performing, collaborative culture while delivering sustained results.

You'll work closely with the senior leadership team on strategic initiatives, expansion plans,

Qualifications

• 8-10 years of leadership experience in customer-centric industries.
• Proven ability to lead operations and deliver commercial results.
• Strong leadership, people management, and staff development skills.
• Commercially minded with financial and operational acumen.
• Excellent organization, communication, and stakeholder management.

Responsibilities

• Lead operations across retail, customer experience, and support.
• Coach and develop department leaders to build a high-performing culture.
• Drive sales through business planning and operational improvements.
• Oversee budgeting, reporting, and cost management.
• Improve processes to boost efficiency and customer satisfaction.
• Collaborate with senior leadership on strategic initiatives and expansion.
• Ensure delivery of exceptional client experiences aligned with brand standards.

Skills

Leadership

People management

Strategic planning

Operational excellence

Customer focus

Budgeting

Stakeholder mgmt

Job description

Mapped in Singapore is seeking a General Manager to lead the overall operations of the business, driving commercial performance, operational excellence, and exceptional client experiences. This hands-on leadership role oversees retail, customer experience, and support functions, coaching department leaders and staff to foster a high-performing, collaborative culture while delivering sustained results.

You'll work closely with the senior leadership team on strategic initiatives, expansion plans,