Retail Operations Lead: Inventory & Performance

Chanel, Inc.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning and development opportunities

Parental leave

Job summary

Chanel is seeking a high-impact Retail Operations Manager to elevate performance across inventory planning, governance, and exceptional client experiences. You will liaison with all boutiques, drive adherence to SOPs, and lead governance, audits, and onboarding efforts.

Key responsibilities include optimizing replenishment, coordinating store openings/closures, and delivering actionable performance dashboards.

Qualifications

• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong reporting, data analysis, and presentation capabilities.
• Experience with retail systems, inventory management, and ERP platforms is advantageous.
• Strong verbal, written, and presentation skills.
• Ability to simplify complex information and communicate with clarity.
• Maintains close connection to store realities and frontline needs.
• Builds collaborative relationships across a diverse retail network.

Responsibilities

• Serve as the primary operational liaison for the retail organization, including support during critical business periods outside office hours when required.
• Ensure consistent execution of retail SOPs, policies, and operational standards across all boutiques and counters.
• Lead compliance initiatives covering audits, health & safety, and operational governance.
• Conduct store audits and drive timely closure of corrective actions.
• Manage operational issue resolution and escalation to minimize business disruption.
• Coordinate store openings, relocations, renovations, and closures.
• Oversee retail administration including uniforms, stationery, name cards, and operational supplies.
• Support the planning and execution of retail initiatives, operational processes, launches, and events.
• Prepare and maintain retail performance reporting, including sales, traffic, productivity, and operational dashboards.
• Identify operational best practices and drive continuous improvement across the retail network.
• Manage monthly overtime reporting and workforce administration.
• Coordinate onboarding activities for new retail employees, partnering closely with HR and key stakeholders.
• Support store maintenance and facilities management, including vendor engagement, contract renewals, and issue resolution.

Skills

Excel

PowerPoint

retail systems

inventory management

ERP platforms

data analysis

presentation skills

Job description

Chanel is seeking a high-impact Retail Operations Manager to elevate performance across inventory planning, governance, and exceptional client experiences. You will liaison with all boutiques, drive adherence to SOPs, and lead governance, audits, and onboarding efforts.

Key responsibilities include optimizing replenishment, coordinating store openings/closures, and delivering actionable performance dashboards.