Retail Operations Executive

Chanel Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Chanel Inc. in Singapore is seeking a Retail Operations Executive to elevate retail performance by driving operational excellence across inventory management, planning, governance, and communication, ensuring stores are optimally equipped to deliver commercial results while consistently delivering an exceptional client experience.

The role spans governance, planning, reporting, vendor management, store openings, and events, with a strong emphasis on data-driven decisions and cross-functional

Qualifications

• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with retail systems, inventory management, and ERP platforms is advantageous.
• Strong reporting, data analysis, and presentation capabilities.
• Strong verbal, written, and presentation skills.

Responsibilities

• Serve as the primary operational liaison for the retail organization and support during critical business periods.
• Ensure consistent execution of retail SOPs, policies, and operational standards across boutiques and counters.
• Lead audits, health & safety, and governance initiatives; close corrective actions.
• Prepare and maintain retail performance reporting including sales, traffic, and dashboards.
• Coordinate store openings, relocations, renovations, and closures; manage administrative tasks.
• Manage inventory replenishment, stock availability, aging inventory, and sell-through risks across channels.
• Support planning of new launches, events, and retail initiatives to maximize performance.
• Provide reporting support and collaborate with HR, Finance, and vendors for lifecycle events.

Tools

Microsoft Excel

PowerPoint

ERP systems

Job description

Retail Operations Executive# Careers## Retail Operations ExecutiveApply: Singapore: Full time: Posted Today: JOBREQ00118475**About the Role:**To elevate retail performance by driving operational excellence across inventory management, planning, governance, and communication, ensuring stores are optimally equipped to deliver commercial results while consistently providing an exceptional client experience.**What impact you can create at Chanel****1. Retail Operations Management*** Serve as the primary operational liaison for the retail organization, including support during critical business periods outside office hours when required.* Ensure consistent execution of retail SOPs, policies, and operational standards across all boutiques and counters.* Lead compliance initiatives covering audits, health & safety, and operational governance.* Conduct store audits and drive timely closure of corrective actions.* Manage operational issue resolution and escalation to minimize business disruption.* Coordinate store openings, relocations, renovations, and closures.* Oversee retail administration including uniforms, stationery, name cards, and operational supplies.* Support the planning and execution of retail initiatives, operational processes, launches, and events.* Prepare and maintain retail performance reporting, including sales, traffic, productivity, and operational dashboards.* Identify operational best practices and drive continuous improvement across the retail network.* Manage monthly overtime reporting and workforce administration.* Coordinate onboarding activities for new retail employees, partnering closely with HR and key stakeholders.* Support store maintenance and facilities management, including vendor engagement, contract renewals, and issue resolution.**2. Inventory & Supply Planning*** Manage replenishment strategies to maintain optimal stock availability across all distribution channels.* Drive inventory health through effective management of stock cover, availability, ageing inventory, sell-through, and out-of-stock risks.* Analyze sales trends and inventory performance to recommend proactive replenishment actions.* Manage e-commerce inventory allocation and replenishment planning.* Support newness allocation and launch planning to maximize commercial performance and align with business priorities.* Prepare inventory reports and actionable insights to support decision-making.* Coordinate order processing and daily inventory operations with internal and external stakeholders.* Monitor trade partner inventory levels and follow up on purchase orders to ensure stock sufficiency at point of sale.* Maintain pricing, trade margins, and product master data accuracy within systems.* Build strong partnerships with trade partners to support commercial objectives.* Coordinate supply and delivery timelines to ensure seamless product availability.* Manage vendor creation, purchase order generation, invoice processing, and finance submissions.**3. Retail Planning & Administration*** Monitor sales, sell-through, productivity, and NSI performance against targets, identifying risks and opportunities through data-driven insights.* Support monthly business reviews and commercial performance analyses.* Partner with stores and stakeholders to improve sales productivity, inventory productivity, and operational effectiveness.* Support retail expense planning, tracking, and follow-up.* Prepare commercial reports including competitor benchmarking, store rankings, service performance, and ad-hoc analyses.**4. Commercial Performance Support*** Track sales performance, sell through performance for NSI against targets and identify risks/opportunities with clear actionable insights.* Support preparation of business reviews and performance analyses.* Partner with stores and internal stakeholders to improve productivity, stock productivity, and operational efficiency.* Be involved in monthly/annual retail expense planning and follow-up* Provide reporting support (e.g.: competitors sales/activities survey, Store ranking report, Services report)**5. Retail Governance & Communication*** Act as the key communication bridge between office and the retail community.* Lead retail communications, operational updates, and implementation of new initiatives.* Ensure timely and effective execution of retail directives across all stores.* Foster strong cross-functional collaboration with Retail, Supply Chain, Finance, HR, VM, Store Projects, Marketing, and external partners.* Support One-House initiatives through effective stakeholder engagement and alignment.**6. Retail Engagement & Activation Support*** Lead the planning and execution of retail engagement and recognition programs.* Support operational readiness and execution of product launches, campaigns, and commercial activations.* Ensure stores are fully prepared to deliver key business moments and client experiences.* Monitor execution quality and evaluate post-event performance to identify opportunities for improvement.**7. Project Management*** Represent Retail Operations in cross-functional project discussions and governance forums.* Lead or support projects and transformation initiatives as assigned.* Manage project timelines, deliverables, risks, and stakeholder alignment.* Ensure successful implementation and operational integration of new initiatives.**8. CSR & Sustainability*** Support the implementation of sustainability and CSR initiatives across the retail network.* Monitor compliance and reporting requirements related to sustainability programs.* Drive awareness and adoption of sustainable retail practices within stores.**You are energised by**Operational & Commercial Excellence* Strong grasp of retail operations, inventory management, and best practices* Sharp analytical and commercial acumen, with the ability to translate data into clear, actionable insights* Effective planning, prioritisation, and problem-solving skills* High attention to detail with disciplined executionLeadership & Stakeholder Management* Takes ownership and accountability in delivering outcomes* Influences and aligns stakeholders effectively without direct authority* Builds trust and credibility with frontline teams and cross-functional partners* Sustains momentum across multiple priorities while ensuring accountability**What you will bring*** Advanced proficiency in Microsoft Excel and PowerPoint.* Strong reporting, data analysis, and presentation capabilities.* Experience with retail systems, inventory management, and ERP platforms is advantageous.* Strong verbal, written, and presentation skills.* Ability to simplify complex information and communicate with clarity.* Maintains close connection to store realities and frontline needs.* Builds collaborative relationships across a diverse retail network.**What Chanel can offer you*** Opportunity to work with one of the most well-known luxury global brands with a wealth of heritage* You will be empowered to take ownership of your impact within the brand *At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.*### About UsChanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.As an independent company, its core values are grounded in:* Exceptional creation and client experience* Nurturing human potential* Having a positive impact – on people, the environment and communities around the world.As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.