Retail Operations Executive

Chanel; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Chanel Singapore is seeking an experienced Retail Operations Manager to elevate store performance by ensuring optimal inventory, planning, governance, and flawless client experiences across the retail network.

You will lead SOP adherence, audits, and governance, while coordinating openings, relocations, and vendor management. You will also drive data-driven retail planning, performance reporting, and continuous improvement across all Boutiques and counters.

Responsibilities

• Lead SOP adherence across all boutiques and counters.
• Conduct store audits and close corrective actions.
• Coordinate store openings, relocations, renovations, and closures.
• Prepare and maintain retail performance reporting including sales, traffic, productivity, and dashboards.
• Identify operational best practices and drive continuous improvement across the retail network.

Job description

About the Role: To elevate retail performance by driving operational excellence across inventory management, planning, governance, and communication, ensuring stores are optimally equipped to deliver commercial results while consistently providing an exceptional client experience.

Retail Operations Management

Serve as the primary operational liaison for the retail organization, including support during critical business periods outside office hours when required. Ensure consistent execution of retail SOPs, policies, and operational standards across all boutiques and counters. Lead compliance initiatives covering audits, health & safety, and operational governance. Conduct store audits and drive timely closure of corrective actions. Manage operational issue resolution and escalation to minimize business disruption. Coordinate store openings, relocations, renovations, and closures. Oversee retail administration including uniforms, stationery, name cards, and operational supplies. Support the planning and execution of retail initiatives, operational processes, launches, and events. Prepare and maintain retail performance reporting, including sales, traffic, productivity, and operational dashboards. Identify operational best practices and drive continuous improvement across the retail network. Manage monthly overtime reporting and workforce administration. Coordinate onboarding activities for new retail employees, partnering closely with HR and key stakeholders. Support store maintenance and facilities management, including vendor engagement, contract renewals, and issue resolution.

Inventory & Supply Planning

Manage replenishment strategies to maintain optimal stock availability across all distribution channels. Drive inventory health through effective management of stock cover, availability, ageing inventory, sell-through, and out-of-stock risks. Analyze sales trends and inventory performance to recommend proactive replenishment actions. Manage e-commerce inventory allocation and replenishment planning. Support newness allocation and launch planning to maximize commercial performance and align with business priorities. Prepare inventory reports and actionable insights to support decision-making. Coordinate order processing and daily inventory operations with internal and external stakeholders. Monitor trade partner inventory levels and follow up on purchase orders to ensure stock sufficiency at point of sale. Maintain pricing, trade margins, and product master data accuracy within systems. Build strong partnerships with trade partners to support commercial objectives. Coordinate supply and delivery timelines to ensure seamless product availability. Manage vendor creation, purchase order generation, invoice processing, and finance submissions.

Retail Planning & Administration

Monitor sales, sell-through, productivity, and NSI performance against targets, identifying risks and opportunities through data-driven insights. Support monthly business reviews and commercial performance analyses. Partner with stores and stakeholders to improve sales productivity, inventory productivity, and operational effectiveness. Support retail expense planning, tracking, and follow-up. Prepare commercial reports including competitor benchmarking, store rankings, service performance, and ad-hoc analyses.

Commercial Performance Support

Track sales performance, sell through performance for NSI against targets and identify risks/opportunities with clear actionable insights. Support preparation of business reviews and performance analyses. Partner with stores and internal stakeholders to improve productivity, stock productivity, and operational efficiency. Be involved in monthly/annual retail expense planning and follow-up Provide reporting support (e.g.: competitors sales/activities survey, Store ranking report, Services report)

Retail Governance & Communication

Act as the key communication bridge between office and the retail community. Lead retail communications, operational updates, and implementation of new initiatives. Ensure timely and effective execution of retail directives across all stores. Foster strong cross-functional collaboration with Retail, Supply Chain, Finance, HR, VM, Store Projects, Marketing, and external partners. Support One-House initiatives through effective stakeholder engagement and alignment.

Retail Engagement & Activation Support

Lead the planning and execution of retail engagement and recognition programs. Support operational readiness and execution of product launches, campaigns, and commercial activations. Ensure stores are fully prepared to deliver key business moments and client experiences. Monitor execution quality and evaluate post-event performance to identify opportunities for improvement.

Project Management

Represent Retail Operations in cross-functional project discussions and governance forums. Lead or support projects and trans