RETAIL TRADE MANAGER

rmr international private limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

rmr international private limited in Singapore is seeking a Retail Trade Manager to plan, direct, and grow its retail operations across outlets. You will oversee store performance, staff, inventory, merchandising, and customer satisfaction to hit sales targets and maintain compliance.

The role requires 3–5 years in retail leadership, a Bachelor's or Diploma, strong communication and analytical skills, and the ability to lead diverse teams while driving continuous improvements in customer

Qualifications

• Plan, direct and oversee retail operations and staff performance.
• Develop and implement retail strategies to meet sales targets.
• Monitor KPIs, inventory, and customer service quality.

Responsibilities

• Plan, organize, and oversee the daily operations of retail stores.
• Develop and implement retail business strategies to achieve sales and profitability targets.
• Monitor store performance, sales trends, and KPIs.
• Manage and supervise store managers, supervisors, and staff.
• Recruit, train, mentor, and evaluate employees for high performance.
• Ensure excellent customer service and promptly resolve complaints.
• Monitor inventory levels and stock replenishment.
• Coordinate with suppliers and procurement for product availability.
• Develop merchandising plans and promotions to maximize sales.
• Prepare sales forecasts, budgets, and reports.
• Analyze market trends to identify growth opportunities.
• Ensure compliance with policies and regulations.
• Control costs to improve profitability.
• Coordinate with finance, marketing, logistics and procurement.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Interpersonal skills

Team management

Education

Bachelor's Degree or Diploma in Business Administration / Retail Management / Marketing

Tools

Microsoft Office

POS/inventory systems

Job description

Retail Trade Manager – Job Description

Job Summary

The Retail Trade Manager is responsible for planning, directing, and managing the overall retail business operations to achieve sales growth, operational excellence, and customer satisfaction. The role oversees retail outlets, staff performance, inventory management, merchandising, financial performance, and compliance with company policies and Singapore regulations.

Key Responsibilities

• Plan, organize, and oversee the daily operations of retail stores.
• Develop and implement retail business strategies to achieve sales and profitability targets.
• Monitor store performance, sales trends, and key performance indicators (KPIs).
• Manage and supervise store managers, supervisors, and retail staff.
• Recruit, train, mentor, and evaluate employees to maintain high performance standards.
• Ensure excellent customer service and promptly resolve customer complaints.
• Monitor inventory levels, stock replenishment, and stock accuracy.
• Coordinate with suppliers and procurement teams to ensure timely product availability.
• Develop merchandising plans, product displays, and promotional activities to maximize sales.
• Prepare sales forecasts, operational budgets, and management reports.
• Analyse market trends, customer preferences, and competitor activities to identify growth opportunities.
• Ensure compliance with company policies, workplace safety requirements, and applicable Singapore regulations.
• Manage operational costs and implement cost-control measures to improve profitability.
• Coordinate with finance, marketing, logistics, and procurement teams to support business objectives.
• Lead continuous improvement initiatives to enhance operational efficiency and customer experience.

Requirements

• Bachelor's Degree or Diploma in Business Administration, Retail Management, Marketing, or a related field.
• Minimum 3–5 years of experience in retail management or retail operations.
• Strong leadership, communication, and interpersonal skills.
• Experience in sales management, inventory control, and customer service.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office and retail POS/inventory management systems.
• Ability to manage multiple retail outlets and lead diverse teams.

Core Functions

• Retail operations management
• Sales and revenue growth
• Store performance management
• Customer relationship management
• Inventory and stock control
• Merchandising and promotional planning
• Budgeting and financial management
• Staff recruitment, training, and performance management
• Market analysis and business development
• Compliance and operational risk management