Retail Operations Area Manager: Lead Stores & Grow Teams

Watsons Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Privilege staff discount

Watsons membership points and vouchers

Job summary

Watsons Singapore, a premier beauty and health retailer, is seeking an experienced Retail Operations Area/Cluster Manager to lead a team of Store Managers across multiple outlets. You will drive area sales, profitability, and service standards while managing budgets and operational KPIs.

Ideal candidates will have a Diploma in Retail Management with at least 3 years of hands-on experience in retail operations, strong leadership, and a data-driven mindset.

Qualifications

• Minimum 3 years of operational experience in a similar capacity.
• Knowledge of Retail/ Health&Beauty related industry.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Lead and manage a group of Store Managers to deliver area business plan and KPIs within budget.
• Analyse reports and trends to engage internal functions to identify opportunities and roll out plans.
• Assess store environments and workflows to propose practical business improvements.
• Ensure compliance with company procedures to protect assets and achieve KPIs.
• Review store surroundings to identify opportunities for improvement.
• Identify potential candidates among store teams and groom them as part of succession planning.
• Be a role model with strong work ethics and sales-driven mindset, with creativity.

Skills

Leadership

Coaching

Communication

Analytical skills

Digital literacy

People management

Education

Diploma holder in Retail Management

Job description

Watsons Singapore, a premier beauty and health retailer, is seeking an experienced Retail Operations Area/Cluster Manager to lead a team of Store Managers across multiple outlets. You will drive area sales, profitability, and service standards while managing budgets and operational KPIs.

Ideal candidates will have a Diploma in Retail Management with at least 3 years of hands-on experience in retail operations, strong leadership, and a data-driven mindset.