Retail Operations Area/Cluster Manager

Watsons Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Privilege staff discount

Watsons membership points and vouchers

Job summary

Watsons Singapore, a premier beauty and health retailer, is seeking an experienced Retail Operations Area/Cluster Manager to lead a team of Store Managers across multiple outlets. You will drive area sales, profitability, and service standards while managing budgets and operational KPIs.

Ideal candidates will have a Diploma in Retail Management with at least 3 years of hands-on experience in retail operations, strong leadership, and a data-driven mindset.

Qualifications

• Minimum 3 years of operational experience in a similar capacity.
• Knowledge of Retail/ Health&Beauty related industry.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Lead and manage a group of Store Managers to deliver area business plan and KPIs within budget.
• Analyse reports and trends to engage internal functions to identify opportunities and roll out plans.
• Assess store environments and workflows to propose practical business improvements.
• Ensure compliance with company procedures to protect assets and achieve KPIs.
• Review store surroundings to identify opportunities for improvement.
• Identify potential candidates among store teams and groom them as part of succession planning.
• Be a role model with strong work ethics and sales-driven mindset, with creativity.

Skills

Leadership

Coaching

Communication

Analytical skills

Digital literacy

People management

Education

Diploma holder in Retail Management

Job description

As the Retail Operations Area/ Cluster Manager, he/she will lead and manage a group of store manager to deliver area business plan and KPIs within budget. To be accountable for overseeing the individual store activities are effectively carried out. Assist in achieving financial and operational goals of the business. Coach and supervisor a team of Store Managers to deliver excellent retail experience for our customers in order to achieve sales and other retail targets.

What Awaits You:

• Support to stores on delivering KPIs on Sales, profitability and service standard
• Lead and motivate a team of Store In Charge to achieve business objectives, operations excellence in Store & Service standards
• Analyse reports and trends, to engaged internal functions to identify opportunities and roll out plans
• To assess store environments and workflow in order to put up practical proposals for business improvement
• To comply with company procedures at all times in order to protect valuable assets including its people and to achieve company KPIs
• Review store surrounding retail environments to identify areas for improvement opportunities
• Responsible in identifying potentials candidates among the store teams and groom them as part of succession planning
• Be exemplary role model to the team members in work ethics and sales driven with a flair for creativity

We Are Excited About You If You Have:

• Diploma holder with a passion for retail management
• At least 3 years of operational experience in a similar capacity
• Knowledge of Retail/ Health&Beauty related industry
• Possess Strong leadership qualities
• Confident & self-driven
• Strong integrity and professionalism
• Results orientated, resourceful, and willing to be "hands-on" when required
• With good analytical skills & commercial sense
• Meticulous and committed
• Strong level of judgement
• Good communication (spoken and written), interpersonal and people management skills
• Coaching and supervisory skills
• Digitally Inclined

Why Should You Join Watsons?

Watsons is Singapore’s leading beauty and health retailer with more than 100 stores located islandwide. We inspire and enable every one of our customers to Look Good, Do Good, Feel Great every day.

We are building a culture that you will be proud to be part of. We foster an open culture of communication and innovation, readying the company to be agile for changes in the new retail age.

Why You Will Love Working Here:

• Fun and collaborative culture in a fast-paced environment with passionate and committed team members make up the Watsons Family!
• Flexible workspace with activity-based working concept that stimulates creativity, collaboration, and communication in a vibrant environment
• Equip our people with the right skills so that they can thrive and stay Fit for the Future.
• Good career growth opportunities and ongoing learning and development
• A competitive compensation package including a wide range of benefits and employee perks
• Privilege staff discount and Watsons membership points and vouchers

Are you ready to make an impact with us? Come join us for a great experience that will prepare you for even bigger challenges!