Sales Associate

DFI Retail Group; Singapore; On-site; SGD 24,000 - 38,000; Full time

Job summary

Guardian is Singapore’s No. 1 trusted health and wellness retailer with a large store network and extensive range. The role focuses on achieving store sales targets, engaging customers with effective selling techniques, and executing promotional activities to drive product launches.

You will deliver professional product recommendations and build loyalty through exceptional service. Join a team dedicated to a welcoming shopping experience, accurate merchandising, and safe, compliant operations

Qualifications

• Team player with good interpersonal skills.
• Customer service oriented with focus on satisfaction.
• Willing to work rotating shifts including weekends and public holidays.

Responsibilities

• Achieve individual and store sales targets and profitability through proactive customer engagement and effective selling techniques.
• Take ownership of sales performance by identifying opportunities to maximise sales, increase basket size, and promote relevant products.
• Contribute to the successful execution of sales initiatives, promotional activities, and product launches.
• Monitor personal sales performance and take appropriate actions to achieve agreed targets.
• Deliver exceptional customer service by understanding customer needs and providing professional product recommendations and solutions.
• Build and maintain strong customer relationships to encourage repeat purchases and customer loyalty.
• Create a welcoming and positive shopping experience that reflects the company's service standards.
• Handle customer enquiries, feedback, and complaints professionally and in a timely manner, escalating issues when appropriate.
• Maintain high standards of housekeeping, visual merchandising, and store presentation to enhance the customer shopping experience.
• Ensure products are displayed, replenished, and priced accurately in accordance with company guidelines.
• Support daily store operations to ensure the store is well-organised, customer-ready, and always operating efficiently.
• Assist in stock ordering, replenishment, and inventory management to ensure product availability and minimise stock shortages.
• Participate in stock counts and inventory control activities to maintain stock accuracy.
• Safeguard company assets and support loss prevention initiatives by adhering to security procedures and reporting discrepancies promptly.
• Adhere to company policies, standard operating procedures, and regulatory requirements, including health and safety standards.
• Ensure all operational activities are carried out in compliance with established guidelines and service standards.
• Support a safe, secure, and compliant retail environment for customers and colleagues.
• Work closely with team members to achieve sales and operational objectives.
• Maintain effective communication within the store team to support smooth daily operations.
• Participate actively in training and development programmes to enhance product knowledge, sales capabilities, and customer service skills.
• Share relevant information and best practices to support overall team performance.
• Perform any other duties and responsibilities as assigned by the Reporting Manager.

Skills

Team player

Customer service oriented

Rotating shifts

Job description

Guardian is Singapore’s No. 1 trusted health and wellness retailer, with the largest network of community pharmacists and more than 110 stores island wide. Offering a curated range of 9,500 products across more than 850 international and local brands, Guardian is the trusted destination for health, beauty and everyday wellness of our modern customers. Through accessible health services, trusted and professional expertise, and everyday essentials, Guardian empowers customers to embrace wellness with confidence — anytime, anywhere. As a trusted advisor in preventive health and holistic wellness, Guardian is committed to supporting every individual on their personal well-being journey.

The Role

• Achieve individual and support store sales targets and profitability goals through proactive customer engagement and effective selling techniques
• Take ownership of sales performance by identifying opportunities to maximise sales, increase basket size, and promote relevant products
• Contribute to the successful execution of sales initiatives, promotional activities, and product launches
• Monitor personal sales performance and take appropriate actions to achieve agreed
• Deliver exceptional customer service by understanding customer needs and providing professional product recommendations and solutions
• Build and maintain strong customer relationships to encourage repeat purchases and customer loyalty
• Create a welcoming and positive shopping experience that reflects the company's service standards
• Handle customer enquiries, feedback, and complaints professionally and in a timely manner, escalating issues when appropriate
• Maintain high standards of housekeeping, visual merchandising, and store presentation to enhance the customer shopping experience
• Ensure products are displayed, replenished, and priced accurately in accordance with company guidelines
• Support daily store operations to ensure the store is well-organised, customer-ready, and always operating efficiently
• Assist in stock ordering, replenishment, and inventory management to ensure product availability and minimise stock shortages
• Participate in stock counts and inventory control activities to maintain stock accuracy
• Safeguard company assets and support loss prevention initiatives by adhering to security procedures and reporting discrepancies promptly
• Adhere to company policies, standard operating procedures, and regulatory requirements, including health and safety standards
• Ensure all operational activities are carried out in compliance with established guidelines and service standards
• Support a safe, secure, and compliant retail environment for customers and colleagues
• Work closely with team members to achieve sales and operational objectives
• Maintain effective communication within the store team to support smooth daily operations
• Participate actively in training and development programmes to enhance product knowledge, sales capabilities, and customer service skills
• Share relevant information and best practices to support overall team performance
• Perform any other duties and responsibilities as assigned by the Reporting Manager

About You

• Good team player
• Customer service oriented
• Ability to work rotating shift including weekends & public holidays