Retail Mall Customer Service / Gown Boutique

W FOREST PTE. LTD.; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

W FOREST PTE. LTD. is seeking a customer-focused team member to enhance client experiences in a fast-paced bridal studio in Singapore. You will advise clients on products and services, tailor packages, and assist with outfits for photoshoots and events.

You will manage reservations, maintain inventory records, and collaborate on improving offerings and brand growth. Weekend and public holiday work may be required, with opportunities to grow within the company.

Qualifications

• Experience in customer service or service industry preferred.
• Strong interpersonal and communication skills with a client-focused mindset.
• Interest in creating engaging social media marketing content.
• Detail-oriented with ability to manage inventory and scheduling to prevent booking conflicts.

Responsibilities

• Provide personalized advice to clients considering products and services, tailoring packages and outfits for weddings and events.
• Engage with clients, ensure clear communication, address needs, and follow up to maintain schedules for significant events.
• Maintain relationships to ensure satisfaction and repeat business.

Skills

Customer service

Sales interest

Teamwork

Scheduling & inventory

Education

High school diploma

Tools

CRM software

Inventory software

Job description

Client Engagement & Customer Service:

• Provide personalized advice to clients (brides, grooms, families, individuals) when they are considering to purchase our products & services, tailored packages, selecting outfits for photoshoots and events, helping them feel confident and comfortable.
• Engage with clients, ensuring clear communication, addressing their needs, and following up to maintain schedules ahead of significant events (e.g., weddings, photoshoots).
• Maintain excellent customer relationships to ensure satisfaction and return business.

Reservation & Inventory Management:

• Oversee reservations, ensuring accurate scheduling and minimizing the risk of conflicts or double bookings.
• Keep the inventory records up-to-date and efficiently manage the company's products and accessories, maintaining their quality and condition.

Product & Service Improvement:

• Collaborate with supervisors and colleagues to identify market demand, refresh product offerings, and enhance services.
• Provide input on how to add value to the business, such as suggesting new offerings or optimizing existing services.

Marketing & Brand Growth:

• Actively participate in team meetings, sharing insights and ideas to improve workflow and achieve both short- and long-term business goals.
• Contribute to developing targeted advertising and promotional programs to increase sales and brand awareness.
• Work alongside directors and the sales team to create customer acquisition and retention strategies that will maximize profits, expand market share, and improve customer satisfaction.
• Support the development of brand loyalty programs, fostering long-term customer relationships.

Growth Opportunities:

• The successful candidate will have the opportunity to evolve within the company, taking on more strategic roles over time.
• The position offers the chance to develop a deep understanding of brand strategy, customer loyalty programs, and product management, paving the way for future managerial positions.

Job Requirements:

• Minimum qualification: High school diploma or equivalent.
• Prior experience in customer service or the service industry is preferred.
• A strong interest in creating engaging social media marketing content will be a valuable asset.
• Interpersonal and communication skills with a passion for providing excellent customer service.
• Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts.
• Able to work effectively as part of a team in a fast-paced bridal studio environment.
• Flexibility to work on weekends and public holidays.
• Positive attitude, willingness to learn, and ability to handle various tasks independently.