Client Experience & Admin Associate

PETITE FLEUR SG PTE. LTD.; Singapore; On-site; SGD 22,000 - 39,000; Full time

Benefits offered by this job

Employee discount

Promotion to permanent employee

Job summary

PETITE FLEUR SG PTE. LTD. is seeking a Client Experience & Admin Associate to support both retail and corporate clients with friendly, detail-oriented service.

The role blends administrative duties with customer interactions, including order tracking, invoicing, and coordinating with internal teams. In-person work location is Singapore, with potential for permanent employment for fresh graduates. You will respond to inquiries via WhatsApp and email, assist bridal customers with floral concepts,

Qualifications

• Strong written and verbal communication skills.
• Able to multitask in a fast-paced environment.
• Willing to learn and be proactive.

Responsibilities

• Administrative duties: handle general admin tasks and support daily operations.
• Customer service: respond to inquiries via email, WhatsApp, phone and social media; liaise with corporate and retail clients.
• Bridal & event support: assist bridal customers, suggest floral concepts, prepare proposals.
• Sales & coordination: follow up on leads and coordinate with internal teams on order fulfilment.
• Invoicing & documentation: prepare invoices and quotations; maintain order records.

Skills

Customer service

Communication

Organizational skills

Multitasking

Job description

Job Description:

We are looking for a detail-oriented and friendly Client Experience & Admin Associate to join our team. This role involves a mix of administrative support and customer service, working closely with both retail and corporate clients.

Key Responsibilities

Administrative Duties

• Handle general administrative tasks
• Support daily operations to ensure timely and accurate fulfilment of orders
• Manage order tracking and internal coordination

Customer Service

• Respond to customer enquiries via email, WhatsApp, telephone and social media.
• Liaise with customers on orders, including corporate and retail clients
• Provide timely updates and ensure a smooth customer experience.
• Record details of enquiries and customer interactions including actions taken in the system.

Bridal & Event Support

• Assist bridal customers with enquiries
• Recommend suitable floral concepts and décor ideas
• Prepare and share proposal decks

Sales & Coordination

• Follow up on leads and enquiries
• Coordinate with internal team on order fulfilment

Invoicing & Documentation

• Prepare invoices and quotations
• Maintain proper records of orders and client communications

What We’re Looking For

• Friendly, organised, and detail-oriented
• Strong communication skills (written & verbal)
• Comfortable handling customer enquiries via WhatsApp and email
• Able to multitask and work in a fast-paced environment
• Proactive and willing to learn

Job Types: Full-time, Fresh Graduate

Benefits:

• Employee discount
• Promotion to permanent employee

Work Location:

In person

Job Types:

Full-time, Permanent, Fresh Graduate

Pay:

$2,000.00 - $3,500.00 per month

Benefits:

• Employee discount
• Promotion to permanent employee

Work Location:

In person