Retail Field Ops Leader: Promoter Management & Compliance

CHEIL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Cheil Singapore Pte. Ltd. invites applications for the Retail Field Operations Manager role.

You will oversee the day-to-day activities of field promoters and HR agencies, ensuring attendance, professionalism and KPI alignment across multiple locations in Singapore. You will drive compliance with brand guidelines, coordinate recruitment, onboarding and training, monitor performance, and report to management.

Qualifications

• Bachelor's degree in business or related field is required.
• 7+ years of experience managing field teams or promoters.
• Experience in Mobile/Electronics industry preferred.
• Excellent communication and interpersonal skills.
• Ability to manage large-scale workforce across multiple locations.
• Proficiency in English; Korean language is a plus.

Responsibilities

• Oversee field force activities to ensure promoters meet attendance, professionalism, and performance.
• Liaise between HR agency and internal teams for smooth operations.
• Conduct regular field visits to monitor promoter performance.
• Ensure compliance with Cheil policies, procedures, and brand guidelines.
• Maintain alignment with industry regulations and labor laws.
• Ensure health and safety standards at field locations.
• Collaborate with HR agencies on recruitment, onboarding, training, and evaluations.
• Monitor contractual agreements with HR agency.
• Work with training dept to provide product knowledge and soft skills.
• Manage scheduling, attendance, and punctuality of field promoters.
• Implement field communication strategies with promoters.
• Ensure promoters have necessary materials.
• Track metrics: attendance, knowledge, engagement, customer interactions.
• Provide regular updates to management on performance and challenges.
• Develop and present reports on field operations.

Skills

Leadership and People Management

Field Operations

Stakeholder communication

Problem-solving

English proficiency

Korean language (optional)

Education

Bachelor's degree in business or related field

Tools

Excel

PowerPoint

Word

Job description

Cheil Singapore Pte. Ltd. invites applications for the Retail Field Operations Manager role.

You will oversee the day-to-day activities of field promoters and HR agencies, ensuring attendance, professionalism and KPI alignment across multiple locations in Singapore. You will drive compliance with brand guidelines, coordinate recruitment, onboarding and training, monitor performance, and report to management.