Retail Department Growth Lead

Manpower Singapore; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Manpower Singapore is seeking a capable Retail Department Manager to lead a busy team, drive sales, monitor stock, and ensure excellent customer service. You will optimize floor layout, promotions, and cross‑functional work with merchandising and purchasing.

The role requires a Diploma/Degree in Business, Retail Management, or related field, with a minimum of four years in retail supervisory or management positions.

Qualifications

• Diploma/Degree in Business, Retail Management, or related field.
• Minimum 4 years of retail supervisory/management experience.
• Good leadership, communication, and interpersonal skills.
• Proven ability to drive sales and manage operational efficiency.
• Customer-oriented mindset with problem-solving abilities.
• Proficiency in MS Office and retail management systems.

Responsibilities

• Drive departmental sales targets and KPIs through effective planning and execution.
• Monitor sales trends, inventory levels, and product performance to maximize profitability.
• Implement promotional strategies and seasonal campaigns in collaboration with the merchandising team.
• Ensure excellent customer service standards are consistently delivered.
• Handle customer inquiries and resolve complaints professionally to maintain brand reputation.
• Create a welcoming shopping environment that enhances customer loyalty.
• Supervise, coach, and motivate staff to achieve departmental goals.
• Conduct regular training sessions to enhance product knowledge and service skills.
• Manage staff scheduling, performance appraisals, and career development.
• Oversee daily operations including merchandising, stock replenishment, and visual display standards.
• Ensure compliance with company policies, operational procedures, and safety regulations.
• Work closely with other departments to coordinate cross-functional initiatives.
• Monitor stock levels, conduct regular audits, and manage shrinkage control.
• Collaborate with the purchasing team to ensure timely replenishment and optimal stock mix.
• Assist in budget planning and cost management to achieve financial objectives.

Education

Diploma/Degree in Business, Retail Management, or related field

Tools

MS Office

Retail management systems

Job description

Manpower Singapore is seeking a capable Retail Department Manager to lead a busy team, drive sales, monitor stock, and ensure excellent customer service. You will optimize floor layout, promotions, and cross‑functional work with merchandising and purchasing.

The role requires a Diploma/Degree in Business, Retail Management, or related field, with a minimum of four years in retail supervisory or management positions.